Call Center Coordinator - Customer Care & Operations

NMC Healthcare; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Abu Dhabi is seeking a skilled individual to manage customer inquiries in a call center environment. The ideal candidate will possess a strong background in customer service, with a minimum of 2-3 years of experience in the field. Responsibilities include answering customer calls, documenting communications, and providing product information. A Bachelor's degree in a related field is required, and proficiency in English is essential. The position is full-time, located in Abu Dhabi.

Qualifications

• Minimum 2–3 years’ experience in a call center or customer service environment.
• At least 1 year in a coordination or supervisory support role.
• Experience in a healthcare or service-driven call center environment.

Responsibilities

• Answer calls politely and respond to emails.
• Provide information about the company’s products and create interest.
• Document all call logs information for future reference.

Skills

Strong knowledge of call center operations

Proficiency in call center systems

Good command of written and spoken English

Strong organizational skills

Ability to handle pressure

Bilingual skills (Arabic an advantage)

Education

Bachelor’s degree in Business Administration

Diploma in Management or Communications

Tools

CRM systems

Call routing tools

Reporting tools

Job description

A healthcare service provider in Abu Dhabi is seeking a skilled individual to manage customer inquiries in a call center environment. The ideal candidate will possess a strong background in customer service, with a minimum of 2-3 years of experience in the field. Responsibilities include answering customer calls, documenting communications, and providing product information. A Bachelor's degree in a related field is required, and proficiency in English is essential. The position is full-time, located in Abu Dhabi.