Relationship Manager

ADIB Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading financial institution in Dubai is looking for a Relationship Manager. This role focuses on developing and maintaining client relationships, fulfilling their banking needs, and enhancing overall customer satisfaction. Candidates should possess strong communication skills, experience in credit analysis, and knowledge of banking regulations in the UAE. The role involves regular client meetings to identify new business opportunities and ensure compliance with regulatory practices.

Qualifications

• Experience in Business Relationship Management with clients.
• Strong background in credit risk, business, and financial analysis.
• Familiarity with regulatory requirements in UAE banking.

Responsibilities

• Develop and maintain business relationships with clients.
• Enhance customer relationships through regular planned meetings.
• Identify opportunities for cross-selling banking products.

Skills

Excellent Communication Skills

Proficient in credit appraisal techniques

Good knowledge of UAE banking practices

Experience of credit analyses

Knowledge of Anti-Money laundering regulations

Good Knowledge of ADIB's Business Banking products

Job description

Overview

Description
Role : Relationship Manager
Location : Dubai
Role Purpose:
This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship identify further opportunities for x-sell and improve service

Key Accountabilities

• Revenue:
• Expenses:
• Net Income:
• Assets:
• Consumer satisfaction loan/financing repayment performance loan/financing delinquency rates consumer retention substantiated Complaints compliance with regulatory requirements/best practices guidelines and codes of conduct
• No of valid customer complaints Percentage of Delinquent customers No. of customer exits due to Financial Crime Compliance reasons

Specialist Skills / Technical Knowledge

• Good knowledge of ADIBs Business Banking products & services
• Experience of credit analyses.
• Good knowledge of ADIBs Operational Policies & Procedures
• Proficient in credit appraisal techniques including credit risk business & financial analysis.
• Knowledge of Business Relationship Management.
• Fair Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
• Excellent Communication Skills

Experience

Required Experience:

Manager