Luxury Client Advisor: Omnichannel CX & Data-Driven Sales

Chalhoub Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail group in Dubai is seeking a professional to enhance customer experience through data collection and client relationship management. The ideal candidate will possess strong communication skills in English and either Russian or Arabic, along with prior experience in retail and luxury fashion. The position offers opportunities for professional growth and a competitive benefits package, promoting a culture of diversity and inclusion.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Strong communication skills in English and either Russian or Arabic are essential.
• Prior experience in retail and luxury clientelling is required.

Responsibilities

• Collect data on customer behaviour and sales performance.
• Drive omni-channel client relationships and support marketing initiatives.
• Provide feedback on products and ensure adherence to operational guidelines.
• Promote loyalty programs and assist in-store marketing events.
• Ensure customer data compliance with marketing requirements.

Skills

Strong English communication skills

Strong Russian or Arabic communication skills

Retail and clientelling experience

Luxury fashion experience

Job description

A leading luxury retail group in Dubai is seeking a professional to enhance customer experience through data collection and client relationship management. The ideal candidate will possess strong communication skills in English and either Russian or Arabic, along with prior experience in retail and luxury fashion. The position offers opportunities for professional growth and a competitive benefits package, promoting a culture of diversity and inclusion.