Customer Support Representative

Kavak GCC; Remote; AED 120,000 - 200,000; Full time

Job summary

A growing automotive technology company is looking for a Customer Service Representative to join their Sales or Supply Customer Onboarding team remotely. This position, aimed at UAE Nationals, involves handling appointment reminder calls, follow-ups, and ensuring customers are prepared for their visits or inspections. Ideal candidates should be detail-oriented with strong communication skills in both English and Arabic and have a customer-first mindset. Join us and be part of a mission-driven team in a dynamic industry.

Benefits

Flexible remote work environment

Hands-on experience in tech-driven automotive company

Training and development support

Opportunity to support UAE National development initiatives

Qualifications

• Be eligible for the Emiratisation program and hold a valid Family Book.
• Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
• Strong verbal communication skills in English and Arabic.

Responsibilities

• Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
• Make outbound reminder calls to confirm appointments and reduce no-shows.
• Follow up with customers to ensure they are prepared for their visit or inspection.

Skills

Strong verbal communication skills in English and Arabic

Detail-oriented and organized

Customer-first mindset

Experience in Customer Service

Ability to manage multiple appointments

Confident using CRM and scheduling tools

Education

Eligibility for Emiratisation program

Minimum 1–2 years of experience in a relevant role

Job description

This is a remote position.

We are seeking a Customer Service Representative to join our Customer Onboarding team (Sales or Supply) remotely. This role is open to UAE Nationals and focuses on supporting Kavak’s appointment-based operations. You will be responsible for appointment reminder calls, follow-ups, and rescheduling, while acting as a key touchpoint to ensure customers are fully prepared for their sales visits or vehicle inspections.

Key Responsibilities

• Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
• Make outbound reminder calls to confirm appointments and reduce no-shows.
• Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
• Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes.
• Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
• Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems.
• Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
• Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
• Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.

Requirements

• Be eligible for the Emiratisation program and hold a valid Family Book.
• Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
• Strong verbal communication skills in English and Arabic (phone-based role).
• Comfortable handling outbound reminder calls and inbound customer inquiries.
• Confident using CRM, scheduling tools, and digital communication platforms.
• Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups.
• Customer-first mindset with a calm, professional, and solution-oriented approach.
• Team player who collaborates effectively with Sales, Supply, and Operations teams.

Benefits

Why Join Us?

• A flexible remote work environment with optional office presence.
• Hands-on experience in a fast-growing, tech-driven automotive company.
• The opportunity to support a growing customer base in a dynamic industry.
• Training and development support.
• A chance to be part of a UAE National development initiative.
• If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you! Apply now!