Relationship Manager Small Business Finance

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in the UAE seeks a Credit and Customer Service Manager. The candidate will manage credit applications, enhance client relationships, and ensure high customer satisfaction. A Bachelor's degree and a minimum of five years in relationship management within a banking environment are required. Ideal candidates will possess strong communication skills, knowledge of banking practices, and uphold high service standards.

Qualifications

• Minimum five years of experience in Relationship Management in a banking environment.
• Good knowledge of ADIB's Business Banking products and services.
• Experience in credit analyses and appraisal techniques.

Responsibilities

• Acquire and analyze volumes from existing bank portfolio and develop leads.
• Prepare and analyze credit applications and financial statements.
• Maintain high client satisfaction and respond to customer inquiries.

Skills

Relationship Management

Credit Analysis

Communication Skills

Customer Service

UAE Banking Practices

Education

Bachelor's degree

Job description

KEY METRICS:

• Revenue:
• Expenses:
• Net Income:
• Assets:
• Consumer satisfaction loan/financing repayment performance loan/financing delinquency rates consumer retention substantiated Complaints compliance with regulatory requirements/best practices guidelines and codes of conduct
• No of valid customer complaints Percentage of Delinquent customers No. of customer exits due to Financial Crime Compliance reasons.

Credit

• Acquire volumes principally from within the banks existing portfolio (x-sell) and through other contacts / efforts and develops a database of qualified leads through referrals telephone canvassing face to face cold calling with business owners direct mail email and networking on selective basis as to achieve your business targets
• Call Report preparation to be high standards i.e. informative presentable conclusive professional and comprehensive
• Prepare credit applications analysis financial statements/bank statements/VAT report/Cash flow and make it ready for the approval. Ensure that CAs for clients are correctly prepared in accordance with the bank polices and regulatory framework.
• Analyze the facility requirements for clients monitors financial health of the clients business and industry.
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of facilities.
• Ensure that the approved credit lines are valid and available for the clients.
• Liaise with various internal departments (credit-risk legal operations Trade finance) for smooth and quick turnaround of transactions.
• Strictly adhere to Banks financing policy Manual and report any exceptions
• Proper credit monitoring through different methods mainly regular customers sites visits i.e. office showrooms warehouses... and providing call reports for the same.
• Recover of banks dues in time through the daily reports and follow ups
• Must provide practical and suitable options to help Consumers make informed decisions that are in Consumers best interest including assessment of appropriateness affordability and suitability.
• Ensure ethical sales practices are followed without fail which must be conducted with due skill care and diligence integrity and in a fair honest and professional manner towards consumers. Must not indulge in misleading or aggressive sales practices and exploitation of customers due to their vulnerabilities apathy or lack of knowledge
• Must take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the sales process or the time of signing of the Facility Offer Letter

Customer Service

• Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Develops enhances and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.
• Ensure that service quality norms and client satisfaction scores are met for their set of clients.
• To do regular visits to the customers

Internal / External Cooperation

• Demonstrate ability to interact and cooperate with all bank employees.
• Build trust value others communicate effectively drive execution foster innovation focus on the customer collaborate with others solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet department core values.
• Proactively establish and maintain effective working team relationships with all support departments
• Must complete mandatory trainings within bank provided timelines and ensure that the staff enhance their skills by opting for/undergoing appropriate trainings as per their development requirements identified through discussions with their Line Managers.

Specialist Skills / Technical Knowledge Required for this role

• Good knowledge of ADIBs Business Banking products & services
• Experience of credit analyses.
• Good knowledge of ADIBsOperational Policies & Procedures
• Proficient in credit appraisal techniques including credit risk business & financial analysis.
• Knowledge of Business Relationship Management.
• Fair Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Excellent knowledge of service standards
• Knowledge of Cross Sales
• Computer skills
• Excellent Communication Skills.

Previous experience

• Minimum five (05) years experience as a Relationship Management experience in a banking environment
• Minimum Qualification Bachelors degree

Required Experience:

Manager