Customer Care Representative

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is seeking candidates for a customer service role within a government entity's call center in Dubai. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include handling inquiries, providing resolutions, and maintaining accurate customer records. Candidates must be Emirati and flexible to work shifts. This is a great opportunity for individuals looking to contribute to customer service excellence.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Flexibility to work shifts as required.
• Must be an Emirati.

Responsibilities

• Handle inbound customer inquiries through call center channels.
• Provide accurate information and issue resolution.
• Log and maintain customer records in CRM.

Skills

Strong verbal communication skills

Customer-focused attitude

Ability to handle high call volumes

Tools

CRM systems

Call center tools

Job description

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.

Key Responsibilities:

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner

• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts

• Log, update, and maintain customer records accurately in CRM and call center systems

• Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction

• Comply with data protection, confidentiality, and information security policies

• Follow operational procedures, quality guidelines, and compliance requirements

• Participate in training, coaching, and quality improvement initiatives to enhance service delivery

Requirements:

• Previous experience in a call center or customer service role is preferred

• Strong verbal communication skills and customer-focused attitude

• Ability to handle high call volumes and work in a fast-paced environment

• Basic knowledge of CRM systems and call center tools

• Flexibility to work shifts as required

• Must be an Emirati