Customer Service Specialist jobs in United Arab Emirates

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, with a mission to help people make their dreams come true by building the most customer-centric financial super app on Earth. The company serves millions of users in KSA and the UAE and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra, and Farfetc, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, and Checkout.com, amongst others. It operates out of its headquarters in Riyadh, Saudi Arabia, with regional and global support offices.

We’re seeking a Sr. Key Strategy Account Manager role in which you will be at the forefront of nurturing and strengthening our relationships with our larger key strategic partners. Your primary responsibility will be to ensure the success and satisfaction of our partners by strategically managing their needs and expectations.

You\'ll collaborate closely with our partner teams, leveraging your expertise to drive mutual growth and create lasting value. This role is ideal for someone who thrives in a dynamic environment, possesses exceptional communication and relationship-building skills, and is passionate about achieving shared objectives with partners. Join us in shaping and maximizing the potential of our partner ecosystem for mutual success.

Tamara’s ambition is to become the region’s favorite way to pay for what we call life’s little essentials – a new way of purchasing designed for and around our customers’ interests. We believe that great design can engage and inspire.

You are a driven, determined, curious team player who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

• Guiding and assisting merchants through the process of starting with us, closely collaborating with them and our teams.
• Teaching and onboarding new merchants on our products and features.
• Creating plans to help merchants grow their businesses, boost their satisfaction, and expand our partnership.
• Building and maintaining strong relationships with our partners through meetings and ongoing communication.
• Managing day-to-day interactions with merchants and holding regular business review meetings.
• Keeping a close eye on merchant satisfaction and implementing measures to retain them.
• Using data to analyze merchant performance and address their questions or concerns, and sharing results with partners.
• Developing success stories and sharing valuable insights.
• Collecting merchant feedback and passing it on to relevant teams.
• Collaborating with our analytics team to provide insights that benefit our partners. Creating and implementing plans to develop our merchant accounts.
• Mastering our products, services, and partner networks to meet merchant needs effectively.
• Ensuring a smooth experience for merchants by coordinating with various teams across Tamara.
• Enhancing processes for partner success.
• Making a significant contribution to Tamara\'s growth as we expand our core business and product offerings.

• 3-5 years of experience (internships at start-ups / previous experience in sales, account management, or customer-facing roles are a plus, e.g. consulting).
• Customer-oriented and able to establish amazing relationships with assigned merchants.
• A strategic thinker with excellent project management skills.
• Excellent analytics skills.
• Exceptional communication skills.
• Adaptable to changing requirements; able to manage multiple activities in parallel.
• Self-motivated, driven, and willing to work hard to achieve audacious goals.
• Ability to work closely with cross-functional teams internally; marketing, product, operations, etc.
• Excellent written and spoken English skills.