Customer Service Specialist jobs in United Arab Emirates

Experience: 2 - 5 years

Job Location: Dubai - United Arab Emirates

Education: MBA/PG Diploma in Business Management (Finance), Chartered Financial Analyst (Finance)

Nationality: Any Nationality

Gender: Any

Vacancy: 1 Vacancy

• Assist the Group and Divisional Policy and Advisory Head in developing Financial Internal Controls, Controls Assessment, and Reporting/Standardization Framework.
• Support Group Finance in reviewing, analyzing gaps, and preparing Group Accounting Policies.
• Draft Divisional Accounting Policies and Process Notes based on identified process gaps, internal audit recommendations, and BU requests for specific areas requiring accounting guidance and advisory.
• Contribute to the implementation of new accounting policy requirements through detailed technical analysis and participation in Group discussions as a subject matter expert.
• Prepare and deliver accounting training sessions to Finance & Operations teams as applicable, covering IAS, Accounting Policies, and IFRS.
• Provide guidance to BU FP&A and Controlling teams on Complex Accounting Judgements.
• Manage Business Units' Insurance Requirements, ensuring coverage for all financial loss risks and statutory/covenant requirements by liaising with BUs and insurance providers.
• Support liaison with P&C and EIT teams in implementing Collection Infrastructure and integrating it into Books of Accounts and related touchpoints.

• Collaborate with Shared Service Centres and BU Finance Teams to ensure timely execution of Financial Period Close processes for Quality Financials.
• Lead the implementation and rollout of Balance Sheet Substantiation, conducting periodic reviews, and escalating key risk areas for resolution.
• Prepare necessary details/reports for Entity Level Scorecards and Issues Resolution Drive.
• Review SSF KPI/SLAs and initiate discussions with stakeholders for review and identification of improvement areas, with a detailed implementation plan and timelines.
• Coordinate with Business Units to align on the creation or closure of any Legal entities, defining Books of Accounts structures for new entities and completing all accounting and legal processes for entity closures.

• Provide support in tracking overall Audit Progress and aligning with Audit Program and Timelines.
• Coordinate with Shared Services and BU teams to ensure timely and accurate provision of auditor's requirements.
• Assist the FM/Sr. FM in preparing Standalone/Consolidated Financial Statements for required entities.
• Liaise with Auditors and BU teams for other Certification Requirements from Auditors (e.g., Revenue Certificates, ICV Certificate ESR, etc.).
• Support the FM/Sr. FM in meeting specific reporting requirements from Group Finance for Financial Statement preparation, Consolidation, and other analyses.

• Strong knowledge of IFRS and its practical application.
• Experience in drafting and reviewing accounting policies.
• Proficiency in Financial Statements analysis.
• Solid understanding of Internal Controls and Processes.
• Qualified Professional Accountant (CA, CPA, ACCA).

Employment Type: Full-Time