Customer Service Representative jobs in United Arab Emirates

We are seeking a strategic and results-driven Digital Account Director to lead and grow client relationships by delivering exceptional digital marketing solutions. The ideal candidate will have a proven track record of managing high-profile accounts, driving digital strategy, and leading cross-functional teams. This role requires a blend of leadership, creativity, and technical knowledge to ensure client satisfaction and business growth.

• Serve as the main point of contact for key clients, managing expectations and ensuring high levels of satisfaction.

• Lead the development and execution of integrated digital strategies across channels including SEO, SEM, social media, content, display advertising, email marketing, and web development.

• Manage a team of digital account managers, executives, and creatives to deliver campaigns on time and within budget.

• Analyze campaign performance and provide actionable insights to improve results and achieve client KPIs.

• Drive account growth by identifying new opportunities, upselling services, and expanding the agency's scope.

• Collaborate with creative, media, and technology teams to ensure strategic alignment and flawless delivery.

• Prepare and present strategic proposals, campaign performance reports, and quarterly business reviews to clients.

• Stay current with digital marketing trends, platforms, and technologies, ensuring innovative solutions are proposed and implemented.

• Develop annual plans and forecasts in collaboration with finance and senior leadership.

• Bachelors degree in Marketing, Business, Communications, or related field (Masters preferred).

• 7+ years of experience in digital marketing, including at least 3 years in an account director or senior client-facing role.

• Proven experience managing digital campaigns and large client portfolios.

• Strong understanding of digital channels (PPC, SEO, social, programmatic, web analytics).

• Exceptional client service, communication, and presentation skills.

• Strong project management skills with the ability to multitask and prioritize.

• Leadership experience with the ability to inspire, mentor, and grow a team.

• Data-driven mindset with proficiency in tools such as Google Analytics, SEMrush, Facebook Ads Manager, etc.

• Experience in an agency environment.

• Familiarity with CRM and marketing automation tools.

• Google Ads and Meta Certifications are a plus.