Customer Service Manager jobs in United Arab Emirates

Foreground is partnering with a renowned specialty coffee house in Sharjah that is committed to delivering an exceptional coffee experience.To uphold their high standards, they are seeking a Head Barista to lead their coffee program and ensure excellence in every cup.

Responsibilities:

• Oversee all coffee operations, ensuring the highest brewing standards and consistency.
• Develop and refine a coffee menu that aligns with the cafés specialty approach.
• Train and mentor baristas to maintain quality in coffee preparation, latte art, and customer engagement.
• Source, evaluate, and recommend coffee beans and brewing methods to keep offerings innovative.
• Ensure strict adherence to food safety, hygiene, and equipment maintenance protocols.
• Manage inventory, collaborate with suppliers, and ensure timely restocking of premium coffee beans and ingredients.
• Engage with customers, educating them on coffee profiles, brewing techniques, and specialty offerings.
• Work closely with the culinary team to create complementary food and coffee pairings.

Qualifications:

• Proven experience as a Head Barista or Senior Barista in a specialty coffee setting.
• Expertise in coffee beans, brewing techniques, and industry trends.
• Strong leadership and training skills to develop a high-performing barista team.
• Excellent customer service and communication skills.
• Knowledge of coffee equipment maintenance and troubleshooting.
• Ability to work in a fast-paced environment while upholding exceptional quality.
• Barista training certification or coffee education is a plus.