Guest Relations Supervisor - Lead & Elevate Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Guest Service Manager to oversee guest calls and requests while training staff. Responsibilities include resolving guest inquiries, maintaining quality service standards, and developing positive relationships within the team. Ideal candidates have a high school diploma and at least one year of supervisory experience. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to assist management and train employees.

Responsibilities

• Answer and process all guest calls and requests.
• Assist management in training and evaluating employees.
• Maintain confidentiality of proprietary information.
• Develop positive working relationships and support team goals.

Skills

Guest service skills

Communication skills

Problem-solving skills

Supervisory skills

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Dubai seeks a Guest Service Manager to oversee guest calls and requests while training staff. Responsibilities include resolving guest inquiries, maintaining quality service standards, and developing positive relationships within the team. Ideal candidates have a high school diploma and at least one year of supervisory experience. This position offers a dynamic work environment with opportunities for growth.