Team Lead, Late Bucket & Special Collections

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai seeks a Team Leader for the Late Bucket & Special Queue. The role involves managing a collection team, ensuring adherence to standards, and resolving customer issues. Candidates should have over 10 years of collection experience, strong analytical skills, and the ability to lead a team effectively. This position offers a dynamic work environment focused on achieving collection targets.

Qualifications

• Over a decade (10 years) of experience in banking collection.

Responsibilities

• Manage the collection team and monitor daily workflow and performance.
• Motivate and develop associates to achieve optimal performance.
• Resolve personnel issues and escalated calls timely.

Skills

Knowledge of market and industry characteristics and trends

Strong business acumen

Strong analytical skills

Strong collection experience

Strong interpersonal and communication skills

Ability to multi-task

High achievement in the collection department

Strong time management skills

Problem-solving and decision-making

Strong team leadership skills

Achieving collection goals and targets

Job description

A leading banking institution in Dubai seeks a Team Leader for the Late Bucket & Special Queue. The role involves managing a collection team, ensuring adherence to standards, and resolving customer issues. Candidates should have over 10 years of collection experience, strong analytical skills, and the ability to lead a team effectively. This position offers a dynamic work environment focused on achieving collection targets.