Housekeeping Floor Supervisor

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Housekeeping Supervisor – Rooms to lead the housekeeping team in delivering exceptional service standards. The ideal candidate has at least 2 years of experience in a similar role within a luxury 5-star hotel and possesses strong leadership, problem-solving, and guest service skills. This position offers competitive benefits and a unique opportunity to become a part of an esteemed hospitality family.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation

Uniform provided

Qualifications

• Minimum 2 years' experience in a similar position in a luxury 5-star hotel.
• Ability to guide and develop a multicultural team.
• Strong guest service orientation and creative problem-solving skills.

Responsibilities

• Assist in overseeing Housekeeping Operations.
• Guide a multicultural team to meet Dorchester standards.
• Ensure guest and colleague satisfaction while managing the budget.

Skills

Problem solving

Attention to detail

Leadership

Interpersonal skills

Communication

Guest service

Adaptability

Education

High school education

Tools

Property Management System (PMS)

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Supervisor – Rooms you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Housekeeping Supervisor – Rooms at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive :

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests :

• You will be responsible for assisting in the overseeing of the Housekeeping Operations to ensure our guests receive nothing but the best experience.
• You are responsible to assist the Assistant Executive Housekeeper & Senior Housekeeper in the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
• Assists in the oversight of the daily shift operations of Housekeeping. Works with colleagues to ensure property guestrooms, public space and colleagues areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Ensuring guest and colleague satisfaction while maintaining the operating budget.
• You’ll also participate in the management of the department’s controllable expenses.
• Liaise with external contractors to ensure work schedules are completed as per requirements includes marble polishing, carpet shampooing, façade cleaning and casual employees.
• Prepare cyclical cleaning schedule for all public areas and liaise with engineering for the PPM program.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Supervisor, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will guide, lead and motivate the housekeeping team with passion and commitment.
• You will assist with all recruitment processes, departmental training and disciplinary procedures.

The items shared are the essence of a day in the life of a Housekeeping Supervisor – Rooms but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving, attention to detail and ability to quickly adapt to a constantly changing environment.
• You will have leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to conduct inventories and management of equipment, chemicals and consumables in order to maintain financial awareness.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a least 2 years’ experience in a similar position in a luxury 5 star hotel.
• You will have a high school education.