Front Desk Supervisor: Lead Guest Experience & Upsell

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Office Supervisor to oversee operations at the front desk. Responsibilities include supervising the team, managing Guest requests, and ensuring service excellence. Ideal candidates will possess Front Office experience, strong communication skills, and a relevant management qualification. Join a team dedicated to providing exceptional experiences to our Guests.

Qualifications

• Experience in the hotel leisure and/or retail sector.
• Ability to prioritize and meet deadlines.
• Calm and organized work ethic.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Ensure shift team knows hotel products and services.
• Manage Guest requests, inquiries, and complaints promptly.

Skills

Front Office experience

Commercial/business awareness

Strong communication skills

Exceptional Guest service

Education

Supervisory/management certificate/diploma or degree

Job description

A luxury hotel in Dubai is seeking a Front Office Supervisor to oversee operations at the front desk. Responsibilities include supervising the team, managing Guest requests, and ensuring service excellence. Ideal candidates will possess Front Office experience, strong communication skills, and a relevant management qualification. Join a team dedicated to providing exceptional experiences to our Guests.