Customer Service Manager jobs in United Arab Emirates

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Ensures the spa services and product offerings comply with standards and protocols, manages inventory and costs, and oversees seasonal transitions (closing/reopening).

Monitors departmental budget, economic performance, and aligns operations with hotel financial goals.

Participates in staff development, identifies high-potential employees, encourages team engagement, and promotes wellness programs and company values.

Implements brand standards, personalizes guest experiences, manages incidents, and works to exceed customer expectations.

Familiar with evacuation plans, work safety procedures, and occupational health responsibilities, ensuring compliance within the team.

• Education: Degree in Business Management, Tourism, or a related field.
• Languages: Local language and advanced English.
• Skills & Knowledge: Digital tools for spa management, spa treatments and products, cosmetology, Office 365, leadership, communication, and problem-solving.
• Experience: 2+ years in a similar role in wellness or hotel sectors, or 1 year internally in a spa or guest-facing role

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

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