Customer Service Manager jobs in United Kingdom

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From the very first opening of the St. Regis, New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers, and luminaries in the art of living. The hotel comprises 283 elegantly appointed guest rooms, including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite, the highest suspended suite in the world connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader offering the most powerful portfolio in the industry. Our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience, and expand their world. At the heart of The St. Regis are our exceptional staff, whom we address as Hosts, the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi's best address: The St. Regis Abu Dhabi, the house of luxury, awarded the prestigious Forbes Travel Guide 5-Star Rating.

Deliver food from the kitchen to guests, ensuring accuracy and timeliness. Assist in clearing, cleaning, and setting up tables, chairs, linens, china, glassware, and silverware for service in an unobtrusive manner. Greet guests according to the St. Regis standards to ensure superior service. Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. Assist in stocking linens, china, glassware, silverware, and food items for service. Assist in the breakdown, cleaning, and setup of buffets and food stations. Work harmoniously and professionally with coworkers and supervisors. Greet and escort guests to their tables. Present menus and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies). Adhere to timing standards for products and services. Inform guests about the day's specials. Offer menu recommendations upon request and make suggestions based on their preferences. Upsell additional products when appropriate. Take accurate food and drinks orders using POS ordering software. Check customers' IDs to ensure they meet minimum age requirements for alcohol. Communicate order details to the kitchen. Serve food and drinks, ensuring hot food is hot and cold food is cold. Check dishes and kitchenware for cleanliness and presentation and report any issues.

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.