Telemarketing Team Lead — Coaching, Targets & Growth

Cigna Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare company in Dubai is seeking a Telemarketing Sales Manager to lead and develop a team of Senior Associates. This role involves managing sales targets, coaching the team, and ensuring performance standards are met. Candidates should have experience in telemarketing and insurance sales with strong customer focus and communication skills. Join us to drive growth and improve lives in a dynamic environment.

Qualifications

• Experience managing a telemarketing sales team.
• Experience in insurance sales.
• Strong customer focus with problem-solving abilities.
• Excellent interpersonal and communication skills.
• Ability to exercise judgment and prioritize tasks.
• Regulatory awareness within the Middle East.

Responsibilities

• Manage sales team to achieve sales targets.
• Coach Telemarketers on every aspect of their job.
• Analyze reports to spot trends for business management.
• Performance manage staff and conduct reviews.
• Recruit and train new staff.
• Participate in product meetings and handle complaints.
• Identify process improvements for management.

Skills

Excellent oral and written communication skills

Leadership skills to motivate and develop others

Negotiation, presentation, and influencing skills

Sound analytical skills

Customer-focused and action-oriented

Ability to manage potential problems

Proficient in office IT skills

Self-motivated and innovative

Tools

Microsoft applications

Spreadsheets

Job description

A leading healthcare company in Dubai is seeking a Telemarketing Sales Manager to lead and develop a team of Senior Associates. This role involves managing sales targets, coaching the team, and ensuring performance standards are met. Candidates should have experience in telemarketing and insurance sales with strong customer focus and communication skills. Join us to drive growth and improve lives in a dynamic environment.