Customer Service jobs in United Arab Emirates

Job Req Number: 104685
Time Type: Full Time

DSV is constantly evolving and expanding within the global market. Working for the world's largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

We have an exciting opportunity for Credit Controller. A credit controller is responsible for collecting invoices and ensures that credit given to customers is monitored. You will coordinate the debts of our existing customers by collecting the overdue amounts, decide whether to allow credit to a debtor and resolving non-paid invoices. Ensure payment is received promptly and efficiently. Credit Controller role is critical position that directly contributes to an organisation's liquidity.

• Follow up overdue invoices by telephone, email & letter within agreed timescales.
• Handle disputed invoices and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries about errors in invoicing, payments, SOA and thus ensure customers to pay on time.
• Keep close liaison between the customer and the sales/customer service department/operations so that credit issues are resolved smoothly.
• Maintain accurate records of all payment follow up activities.
• Regularly make contact with customers to ensure all relevant debts are managed as necessary.
• Check customer's credit situation and set up the terms and conditions of the receivable balances.
• Ensure credit and collection policies and procedures are followed as per the DSV guidelines.
• Follow the DSV dunning procedures closely whenever a customer defaults the credit agreement.
• Evaluate the credit limit weekly and update the revised limits based on evaluation and approval.
• New credit application should be submitted to Head of Finance with all relevant supporting documents for approval.
• Issue credit confirmation letter for all approved credit applications and get signed from the customer for record keeping.
• Review the validity of the legal documents such as trade license and tax certificates and request the renewed licenses as and when they expire.
• Monitor closely the customer outstanding balances to ensure a reduction in DSO.
• Reconcile the account balances every month and prepare the debtors ageing for the monthly reporting.
• Review the bad debt details and prepare bad debt provision for the monthly financial reporting.
• Review and prepare credit insurance overview at the month end and prepare the necessary credit documents such as CAF forms if required and signed off by management.
• Propose write off irrecoverable receivables or recommend for legal actions.
• Provide ad-hoc reports as and when requested by management.
• Meet weekly and monthly KPIs set.
• Review and prepare various reports on a weekly or monthly basis.

Internal – to Air & Sea, Road, Contract logistics, Key Account Manager, Sales, Finance and Management Teams

External – Customer/Clients

• 3 years’ experience as a Credit Controller
• Experience in handling strategic accounts
• Transport and logistics experience would be beneficial
• Work with all our internal teams
• High standard of accuracy and attention to detail
• Teamwork and flexibility is an important aspect of the role
• Strong organisational skills
• Strong verbal and written communication skills
• Customer focused

• You will be working in an international environment being part of one of the world’s most profitable freight forwarding companies.
• You will at the same time get the opportunity to (and be encouraged to) set your individual footprint on UAE branches in regards to activity and development.
• You will be working in a performance driven culture, where your individual achievements will be recognized, directly affecting your personal development, career, rewards and future opportunities.