Assistant Guest Service Manager Concierge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a passionate Concierge Supervisor to oversee the Concierge & Guest Service department. The role involves managing daily operations, coaching the team, and ensuring exceptional guest service. Ideal candidates will have strong communication and organizational skills, along with at least one year in a supervisory role within customer service. Join us to make an impact in a dynamic hotel environment with opportunities for growth.

Qualifications

• Minimum of 1 year in a supervisory position in customer service.
• Fluency in English; secondary language preferred.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Oversee daily operations of the Concierge & Guest Service department.
• Coach and direct the team.
• Manage guest requests and ensure excellent service.

Skills

Guest service passion

Excellent communication skills

Organizational skills

Problem-solving abilities

Reliability

Tools

Opera or Opera Cloud Property Management System

Windows (Word, Excel, PowerPoint)

Job description

Responsibilities

• Overlook the daily operations of the whole Concierge & Guest Service department.
• Coach lead guide and direct the efforts of the team concierge & Guest Service department.
• Approve and adjust schedules as required based on business volume forecasts.
• Provide feedback seizes training and coaching opportunities with Colleagues.
• Support training initiatives and provides a training role as required.
• Ensure everyone in the team is knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
• Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions sister hotels restaurants city maps etc. which may be handed over to guests.
• Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel) shows recreation tours transport florists doctor dentist child care and any other services which are not available at the hotel.
• Respond to queries positively.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage messages parcels etc. are handled delivered retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Adhere to the established financial guidelines and control all costs.
• Manage the daily documentation/recording of bills particularly filing of receipts.
• Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
• Monitor responsible use of all available systems and equipment in the hotel.
• Promotes and follows a safe work environment.
• Promotes and leads a service driven results driven work environment.
• Follows departmental SOPs (Standard Operating Procedures) including all safety policies
• Promote all hotel services offers and facilities and their operating hours.
• Manage the hotel drive way & valet
• Other duties as assigned.

Qualifications

• Passion for guest service
• Excellent written and verbal communication interpersonal and leadership skills.
• Highly organized resultsoriented with the ability to be flexible and work well under pressure.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Fluency in English secondary language preferred.
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Computer proficiency in a Windows environment (Word Excel PowerPoint).
• Knowledge of Opera or Opera CloudProperty Management System an asset.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs remaining calm and courteous at all times.

Remote Work

No

Employment Type

Fulltime