Field Engineer (all genders)

Genetec; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE is looking for a skilled Field Engineer to provide technical support for security solutions. You'll conduct installations and audits, act as a liaison with customers, and ensure timely resolution of issues. Ideal candidates have a degree in Computer Sciences or Electrical Engineering, experience in customer service, and expertise in networking principles. This role offers opportunities for professional development in a diverse environment.

Benefits

Opportunities for professional development

Creative work environment

International and diverse workplace

Qualifications

• Experience in customer service, technical support, and/or project management.
• Strong knowledge of networking principles and IP protocols.
• Capacity to travel 30/40% of the time.

Responsibilities

• Provide remote and on-site technical support for Genetec systems.
• Act as a primary technical point of contact for projects.
• Document issues in the trouble ticket system and CRM tool.

Skills

Customer service experience

Technical support skills

Project management experience

Analytical skills

Excellent communication skills in Arabic and English

Education

Degree in Computer Sciences or Electrical Engineering

Tools

Windows operating systems

Networking principles and IP protocols

CCTV systems deployment

Access control systems

C#, Visual Basic, VBScript, PowerShell

Job description

About the Company

Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. As the industry leader in IP-based physical security solutions, it’s our aim to minimize the unknown. We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.

Job Overview

We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments, and will act as a general liaison between Genetec and its customers.

What your day will look like

• Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
• Act as a primary technical point of contact for key projects to Genetec’s partners.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.
• Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
• Ensure timely escalation of critical customer-related issues through proper channels.
• Ensure timely resolution of customer issues.
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
• Provide reporting as requested by Genetec and the customer.

About you

• Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
• Experience in customer service, technical support, and/or project management.
• Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Excellent knowledge of networking principles and IP protocols.
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
• "Can do" attitude, able to multitask and manage priorities.
• Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
• Strong team player while possessing the autonomy to manage your own workload.
• Excellent communication skills with a professional level of Arabic and English.
• Capacity to travel 30/40% of the time.
• Experience with technical assets deployment and troubleshooting of security systems such as: CCTV (IP cameras, encoders, video matrices, DVRs, etc.), access control systems (readers, controllers, wiring, etc.), license plate recognition systems and concepts.
• Certifications such as MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
• Proficiency in C#, Visual Basic, VBScript, PowerShell, or similar technologies.

What’s in it for you

The opportunity to make a difference in an international and diverse work environment; to be creative and challenge the status quo by bringing new ideas to the table; to work in an industry-leading global company with flat hierarchies; a wide range of opportunities to develop professionally and personally.

EEO Statement

Genetec is an equal opportunity employer. People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.