Waiter/Waitress - In Room Dining

The Lana; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a Waiter for In-Room Dining. The role involves ensuring exceptional guest experiences through efficient service, taking orders, and delivering food and beverages. Applicants should possess strong customer service skills and communication capabilities, preferably with experience in luxury settings. Benefits include a competitive salary, complimentary stays, meals on duty, and private medical insurance. Join a team that values talent and fosters growth in a unique hospitality environment.

Benefits

Competitive Salary Package

Complimentary stays in sister hotels

50% off at sister hotels' bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company transportation

Uniform with complimentary laundry

Service Charge

Qualifications

• Strong customer service ethic with a positive attitude.
• Ability to communicate effectively in English, with other languages as a plus.
• Experience in luxury hotels and restaurants in the Middle East.

Responsibilities

• Ensure guests receive the best experience in In-Room Dining.
• Process guest orders accurately and efficiently.
• Deliver food and beverages while maintaining quality standards.
• Monitor guest needs and provide personalized service.
• Assist in achieving revenue targets and control costs.

Skills

Customer service

Communication

Team leadership

Multilingual communication

Education

Relevant professional certification or hotel school diploma

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter – In‑Room Dining you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Waiter – In‑Room Dining at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will be jointly responsible for the day to day operations of the In‑Room Dining area, to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or in‑person.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve in‑room dining orders with precision, ensuring guest preferences are met.
• Handle guest inquiries and requests professionally, ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs, providing recommendations and personalized service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre‑set budgets including beverage cost and other expenses.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Waiter you’ll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing pre‑service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team with your can‑do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update.

Reference

2025-5603