Customer Service jobs in United Arab Emirates

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time.

We are looking for high‑potential, flexible, innovative and forward‑thinking professionals to join our team. Are you ready to drive high‑visibility strategic revenue‑generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives?

Join the Global Specialty fulfillment team as Area Manager in our Special Handling network. As an Area Manager you will be responsible for leading a site/s from operations and compliance point of view. You will take full ownership of the FC ops first‑middle mile & last operation. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications.

• Responsible for managing performance, cost, compliance and capacity of third‑party logistics partners (3PL) and 3P carriers under the roof and on the road.
• Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
• Optimizing the 3PLs first and middle delivery network and improving speed to our customer through various initiatives.
• Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers.
• Contribute to contract negotiations with our external fulfillment partners.
• Prioritize projects and software feature requests; evaluate and set stakeholder expectations.
• Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
• Own deployment of continuous improvement of network standards in collaboration with MENA Process Owners, MENA ACES and local Process Managers.
• Train and direct associates for action and conformance of norms and practices.
• Audit the sites for various operational conformance and norms.
• Conduct audits based on SOPs, analyze data and propose process improvement initiatives.

• 2 years of employee and performance management experience.
• Bachelor’s degree or equivalent or 2 years of Amazon (Blue Badge/FTE) experience.
• Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.
• 1 year of performance metrics process improvement or lean techniques experience.

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Manager