Customer Service à Émirats arabes unis

• Manage resident requests and inquiries with professionalism and efficiency offering solutions and personalized support.
• Coordinate deliveries maintenance appointments and amenity bookings to ensure smooth daily operations.
• Maintain up-to-date knowledge of residence facilities services local attractions and events to offer tailored recommendations.
• Collaborate with residence management security and housekeeping teams to deliver seamless and discreet service.
• Address resident concerns with discretion and efficiency escalating to management when necessary.
• Ensure the lobby reception and concierge desk remain clean organized and presentable at all times.
• Adhere to MAMA Shelters service values and etiquette in all interactions with residents and colleagues.
• Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

• Previous experience in concierge front office or reception role preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• Excellent communication skills in English; knowledge of Russianor other languages is a plus.
• Strong customer service orientation and a friendly professional demeanor.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules including evenings weekends and holidays.
• A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Were sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus:After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)

Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome

No

Full-time