Customer Service jobs in United Arab Emirates

Outlet: Infinity Lounge

Preferred: Female Candidates

Operational Support: Assist in managing the day-to-day operations of the outlet ensuring smooth service delivery adherence to brand standards and optimal guest experience.

Guest Relations: Greet and interact with guests ensuring satisfaction and handling any complaints or requests promptly and professionally.

Team Supervision: Supervise and motivate the outlet team assign duties provide training and ensure staff performance aligns with company standards.

Inventory Control: Assist in managing stock levels including ordering receiving and monitoring usage to minimize waste and maintain cost control.

Financial Oversight: Support in achieving outlet financial targets by monitoring expenses upselling and contributing to revenue generation strategies.

Compliance: Ensure health safety and hygiene regulations are strictly followed within the outlet.

Collaboration: Work closely with the Outlet Manager and other departments to coordinate service events and special promotions.

Reporting: Provide feedback and reports to the Outlet Manager on sales performance staff issues and guest feedback.

Problem‑Solving: Resolve operational issues efficiently and take initiative to improve guest service and outlet performance.

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency minimizing waste and promoting eco‑friendly social and ethical initiatives. Align with the hotels broader ESG (Environmental Social and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements international standards health and safety regulations company policies ISO standards and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing storage handling maintenance communication and preparation practices across all departments.

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in food and beverage service with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficiency in POS systems and Microsoft Office Suite (Word Excel Outlook).
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail‑oriented with strong organizational skills.

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

No

Full‑time