CRM MANAGER [DUBAI]

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services company in Dubai is seeking an experienced CRM Manager to oversee the management of their CRM system within a call center environment. The ideal candidate should have at least 1 year of experience managing CRM systems, strong leadership skills, and a deep understanding of lead management. This role includes optimizing CRM functionalities and training staff to enhance operational efficiency.

Qualifications

• 1+ years of experience managing CRM systems in a call center or financial services environment.
• Proven track record of driving results through effective lead management and CRM optimization.
• Strong knowledge of CRM platforms in call center companies or similar tools.
• Excellent leadership, English communication, and interpersonal skills.

Responsibilities

• Develop and implement strategies for lead generation and tracking.
• Manage integrations with affiliate partners and third-party platforms.
• Generate reports on key performance metrics and use data insights.
• Supervise and mentor call center staff on CRM usage.
• Design automated workflows to enhance productivity.
• Collaborate with sales, marketing, IT, and compliance teams.

Skills

Managing CRM systems

Lead management

Data analysis

Leadership skills

Communication skills

Job description

CRM Manager Job Description

Job Title: CRM Manager (FX Industry)

Location: Dubai

Job Summary

We are seeking an experienced and detail-oriented CRM Manager to oversee the strategic management of our Customer Relationship Management (CRM) system within a fast-paced call center environment for a financial services company. The ideal candidate will ensure the CRM platform is optimized to manage leads, streamline workflows, and drive operational efficiency. This role requires strong analytical skills, leadership abilities, and a deep understanding of CRM systems in a financial or sales-driven organization.

Key Responsibilities

• Lead Management and Optimization
  • Develop and implement strategies for lead generation, distribution, and tracking to maximize conversion rates.
  • Monitor lead quality and ensure seamless handoffs between affiliates, sales teams, and customer service representatives.
• Affiliate and Third-Party Integrations
  • Manage integrations with affiliate partners and third-party platforms to ensure accurate lead flow and data synchronization.
  • Collaborate with external stakeholders to optimize lead acquisition campaigns and improve ROI.
• Reporting and Analytics
  • Generate comprehensive reports on key performance metrics, including lead volume, conversion rates, agent productivity, and customer engagement.
  • Use data insights to identify trends, opportunities, and areas for improvement in call center operations.
• Team Management and Training
  • Supervise and mentor call center staff, ensuring they effectively utilize the CRM system to meet performance targets.
  • Conduct training sessions to enhance team proficiency in CRM functionalities and best practices.
• Workflow Automation and Process Improvement
  • Design and implement automated workflows to streamline lead management, follow-ups, and reporting processes.
  • Identify inefficiencies in current workflows and propose innovative solutions to enhance productivity.
• Cross-Department Collaboration
  • Work closely with sales, marketing, IT, and compliance teams to ensure alignment between CRM strategies and organizational goals.
  • Facilitate communication between departments to resolve issues and improve overall operational effectiveness.

Qualifications

• 1+ years of experience managing CRM systems in a call center or financial services environment.
• Proven track record of driving results through effective lead management and CRM optimization.
• Strong knowledge of CRM platforms in call center companies or similar tools.
• Excellent leadership, English communication, and interpersonal skills.