Customer Service Officer Banking

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology service provider in Dubai is seeking a Customer Service Officer to provide operational and administrative support. The ideal candidate should have at least 2 years of experience, outstanding communication skills in English and Arabic, and preferably banking experience. This full-time position does not allow for remote work.

Qualifications

• Minimum of 2 years experience in a similar role.
• Banking experience desirable.
• Excellent oral and written skills in English and Arabic.

Responsibilities

• Provide operational and administrative support for Customer Experience Department.
• Execute manual process-driven tasks related to complaints handling.
• Ensure accurate data entry and system updates.

Skills

Outstanding written and verbal communication skills

Ability to multitask

Knowledge of local and MENA markets

Job description

We are currently looking for a Customer Service Officer for our UAE operations with the following terms & conditions.

Job Purpose

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual process-driven tasks related to complaints handling, quality assurance, reporting and documentation. The role ensures accurate data entry, system updates, monitoring and coordination across multiple channels to maintain compliance and enhance efficiency.

Minimum Qualifications & Experience

• A minimum of 2 years experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets desirable.

Areas of Competency

• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in banks or financial sector.

Joining Time Frame

2 weeks (maximum 1 month)

Remote Work

No

Employment Type

Full-time