Job Description: Digital Marketing (Social Media Executive)
Overview
This role requires a well‑rounded understanding of paid and organic social media, content creation, influencer partnerships, community management, and CRM integration. The ideal candidate should be both strategic and hands‑on, with the ability to drive engagement, brand awareness, and measurable business results across social channels.
Key Responsibilities
- Social Media Strategy & Execution
- Manage day‑to‑day operations of brand social media channels (Instagram, TikTok, Facebook, etc.).
- Plan and schedule content calendars, ensuring alignment with brand and campaign objectives.
- Collaborate with cross‑functional teams (design, retail, e‑commerce) to ensure an integrated omnichannel approach where applicable.
- Content Creation, Copywriting & Trends
- Write engaging and on‑brand copy for posts, captions, stories, and campaigns.
- Develop compelling storytelling tailored to different audiences and platforms.
- Spot and evaluate emerging social media trends, formats, and cultural conversations.
- Translate trends into actionable creative content ideas that resonate with GCC audiences.
- Repurpose global assets into locally relevant, trend‑driven content.
- Paid Social & Boosting
- Support setup, monitoring, and optimization of paid social campaigns across Meta, TikTok, and other platforms.
- Work with the performance marketing team to execute dark ads, boosting strategies, and A/B testing.
- Track and report on campaign performance, ROI, and audience growth.
- Influencer Marketing & Partnerships
- Identify, engage, and manage relationships with influencers and content creators.
- Support influencer campaign execution, contract negotiations, and performance tracking.
- Leverage influencer content for brand amplification across channels.
- Community Management
- Monitor and engage with online communities, responding to customer queries and comments in a timely, brand‑appropriate manner.
- Proactively grow and nurture online communities, fostering advocacy and loyalty.
- Escalate customer service issues when required.
- CRM Integration
- Collaborate with the CRM team to integrate social media efforts with customer journeys.
- Support database growth through lead‑gen campaigns and social‑to‑CRM initiatives.
- Use CRM insights to tailor messaging and content strategies.
- Schedule Whatsapp comms, SMSs through CRM tools available.
- Reporting & Analytics
- Track KPIs across social channels (reach, engagement, follower growth, conversions).
- Deliver monthly performance reports with actionable insights.
- Benchmark against competitors and industry trends.
Requirements
- Bachelor’s degree in Marketing, Communications, or related field.
- 2–4 years of experience in social media management (agency or brand‑side).
- Strong understanding of both organic and paid social media.
- Familiarity with influencer marketing, community building, and CRM systems.
- Skilled in content creation (basic design/video editing skills a plus).
- Proficiency in scheduling tools (e.g., Later, Hootsuite, Sprinklr, or Meta Business Suite).
- Strong copywriting and storytelling skills.
- Data‑driven mindset with ability to interpret analytics.
- Passion for digital culture, trends, and emerging platforms.