Residence Concierge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated concierge professional to manage resident requests and ensure seamless service delivery. The ideal candidate should have prior experience in hospitality, excellent proficiency in English, and strong customer service skills. The role requires attention to detail and the ability to work flexible hours. Join our dynamic team to elevate resident experiences in our luxurious environment.

Qualifications

• Previous experience in concierge, front office, or reception role in hospitality.
• Strong customer service orientation and friendly demeanor.
• Excellent communication skills in English; knowledge of Russian or other languages is a plus.

Responsibilities

• Manage resident requests and inquiries with professionalism.
• Coordinate deliveries and maintenance appointments.
• Collaborate with management and housekeeping teams.

Skills

Customer service orientation

Proficiency in English

Attention to detail

Flexibility to work various schedules

Tools

Property Management Systems (PMS)

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Manage resident requests and inquiries with professionalism and efficiency offering solutions and personalized support.
• Coordinate deliveries maintenance appointments and amenity bookings to ensure smooth daily operations.
• Maintain up-to-date knowledge of residence facilities services local attractions and events to offer tailored recommendations.
• Collaborate with residence management security and housekeeping teams to deliver seamless and discreet service.
• Address resident concerns with discretion and efficiency escalating to management when necessary.
• Ensure the lobby reception and concierge desk remain clean organized and presentable at all times.
• Adhere to MAMA Shelters service values and etiquette in all interactions with residents and colleagues.
• Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Qualifications

• Previous experience in concierge front office or reception role preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• Excellent communication skills in English; knowledge of Russianor other languages is a plus.
• Strong customer service orientation and a friendly professional demeanor.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules including evenings weekends and holidays.
• A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Additional Information

Were sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus:After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)

Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome

Remote Work

No

Employment Type

Full-time