Store In-charge – Everyday Goods Retail

GMG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is seeking a results-driven Store In-Charge to oversee daily operations and enhance customer experience. The ideal candidate has strong leadership skills and a proven track record in retail. Responsibilities include managing staff, ensuring compliance with health regulations, and driving sales performance. Join a dynamic team dedicated to operational excellence and customer satisfaction.

Qualifications

• Strong understanding of retail operations and sales techniques.
• Proficiency in MS Office, point-of-sale systems, and inventory management software.
• Excellent leadership, interpersonal, and team-building skills.

Responsibilities

• Manage all day-to-day operations of the store, ensuring efficiency.
• Monitor and drive sales performance to achieve or exceed targets.
• Enforce health, safety, and hygiene standards.

Skills

Retail operations

Leadership

Sales techniques

Customer service

Problem-solving

Tools

MS Office

POS systems

Inventory management software

Job description

Who we are

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Job Summary

The incumbent as a Store In-Charge is responsible for overseeing daily operations, driving operational excellence, maximizing sales, and ensuring outstanding customer experience in a fast-paced environment. This role demands a results-driven professional with proven retail experience, strong team management, and a sharp focus on food safety, customer experience, stock management and deliveries, and compliance. The incumbent leads by example, motivating teams, optimizing processes, and implementing strategies that enhance profitability, brand reputation, and customer loyalty.

Job Responsibilities

• Manage all day-to-day operations of the store, ensuring efficiency, smooth workflow, and adherence to standards.
• Monitor daily store operations, ensuring smooth workflows and adherence to standards.
• Enforce health, safety, and hygiene standards in compliance with local regulations.
• Monitor and drive sales performance to achieve or exceed targets.
• Maintain optimal stock levels, reduce shrinkage and control waste.
• Oversee inventory management, including managing deliveries, stock replenishment, and cycle counts.
• Ensure excellent customer service, build long-term relationships, and handle any complaints or queries effectively.
• Implement promotion, merchandising plans, and seasonal campaigns.
• Plan and execute promotional campaigns and in-store events. Monitor budgets, control expenses, and resource allocation effectively.
• Develop and execute strategies to achieve sales and profitability targets and enhance customer experience.
• Develop, train and motivate the team to achieve individual and collective success.
• Conduct performance reviews and manage scheduling to ensure adequate staffing.
• Foster a positive and productive team environment.
• Streamline processes and ensure compliance with all company policies, procedures, and legal requirements.
• Analyze sales data and implement action plans to address under-performing areas.
• Prepare and present regular report on store performance including sales, operations, and staff performance to senior management.
• Work closely with corporate teams such as merchandising, marketing, people, etc. to align store goals with organizational objectives.

Functional Requirements / Technical Competencies

• Strong understanding of retail operations and sales techniques.
• Proficiency in MS office, point-of-sale (POS) systems, and inventory management software.
• Excellent leadership, interpersonal, and team-building skills.
• Analytical skills for interpreting sales data and market trends.
• Effective communication and persuading skills.
• Customer-focused, problem-solving and decision-making abilities.
• Knowledge of merchandising and visual display standards.
• In depth knowledge of food safety regulations.