Housekeeping Attendant

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Housekeeping Attendant to oversee housekeeping operations and ensure high cleanliness standards. Responsibilities include managing daily activities, monitoring team performance, and providing excellent guest service. Candidates should have previous experience in laundry or housekeeping and strong communication skills. This role offers a dynamic work environment within a renowned hotel brand.

Qualifications

• Previous experience in a housekeeping or laundry setting is preferred.
• Good communication skills are essential.
• Ability to work in a team and pay attention to detail.

Responsibilities

• Support housekeeping team in day-to-day activities.
• Ensure high operating standards in housekeeping.
• Monitor performance of housekeeping team members.

Skills

Planning and organising

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with computers

Customer service

Cleanliness standards

Tools

Microsoft Office

Job description

Job Description – Housekeeping Attendant (HOT0C1ZX)

Job Number:

HOT0C1ZX

Work Locations:

DoubleTree by Hilton Dubai M Square Hotel & Residences Al Mankhool Dubai

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests by analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department, and do releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replace (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organising
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!