Customer Service Associate à Émirats arabes unis

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are looking for performance-driven Sales Executives to join our growing Automall used cars team. In this role, you will be on the frontline, providing an exceptional sales experience to every customer and representing the face of the business. No automotive sales experience is required — if you are passionate about sales, customer service, and want to build a rewarding career, we will provide you with the tools and training to succeed.

• Achieve and exceed monthly sales and customer satisfaction (CSI) targets.
• Provide first-class service to all potential and existing customers of Automall.
• Follow up on customer enquiries and leads promptly to maximise sales opportunities.
• Ensure compliance with company policies and procedures, including cash handling and finance arrangements.
• Sell additional vehicle-related insurance products and accessories.
• Continuously improve sales techniques, product knowledge, and customer handling skills.
• Keep up to date with the automotive industry, competitor offerings, and customer trends.

• Previous sales experience in retail, fashion, hospitality, or real estate preferred, but not mandatory.
• UAE driving licence is a must.
• Strong customer service orientation and passion for sales.
• Proficiency in using a PC and MS Office.
• Fluent in English (additional languages are an advantage).
• Strong communication, influencing, and interpersonal skills.
• Self‑motivated with a drive to succeed and achieve targets.

You will be part of a high-performing Automall sales team, working in a fast-paced and customer-focused environment. The team is passionate about delivering great results and creating memorable customer experiences.

• A strong desire to succeed in sales with a customer‑first mindset.
• Ability to learn quickly and adapt to a competitive market.
• Willingness to go the extra mile to achieve targets and build lasting customer relationships.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value‑added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.