Customer Service Associate jobs in Germany

Hill International is a leading global construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management, and claims avoidance to clients across diverse industries involved in major construction projects worldwide. With over 4,300 employees in 100 offices worldwide, Hill provides a full range of services to clients in various industries including transportation, infrastructure, energy, oil and gas, government, and commercial.

General Description of Role and Responsibilities :

• Ensure that the requirements of Hill's Contract with the Employer and the other Contracts within Hill's scope are implemented and maintained throughout the contract period.
• Assist in reviewing contractual notices of claims and providing contractual advice to the Project Team in the administration of the Construction and Design Contract(s).
• Liaise with the Client representatives, the Project Management Consultant, Design and other Consultants and relevant Contractors in respect of all contractual matters.
• Assist in drafting Requests for Proposals (RFPs) and Tender documents for design, engineering and / or construction services for approval.
• Assist as necessary with the management of procurement.
• Review all contract documents to ensure congruity and to minimize patent and latent ambiguities.
• Assist with administration of ongoing Contracts, including monitoring Contractor and Consultant compliance with the Contract Documents.
• Review and advise on design submissions and cost plans submitted by consultants, including Pre-Tender Estimates.
• Contribute to Value and Cost Engineering and advise on Life Cycle Costing.
• Investigates problems and recommends corrective action.
• Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters, including the issue of Engineers Instructions and Variation Orders.
• Facilitates the preparation of Contract change and prepares the relevant change management documentation and variation orders.
• Facilitates the contract close-out procedures to ensure that all terms and conditions of contracts have been complied with before final payment to the contractor.
• Ensures that all contractual procedures are implemented and maintained.
• Assists in reviewing and assessing contractor's claims in accordance with the provisions of the Conditions of Contract and ensures the Client's interests are protected.
• Ensures all warranties, bonds, insurances, guarantees, etc., are in place, maintained and updated in accordance with the Contract and in compliance with the Clients requirements.
• Assists, monitors, and manages the Estimating and Project Control teams regarding contractual implications of change orders. Review all the cost assessments.
• Prepare for review Recommendations for Release of Retention and Bonds.
• Prepare monthly Cost Reports and contribute as necessary to risk and other reporting.
• Assist, review, and approve the preparation of Monthly Progress Reports.
• Responsible for preparing and maintaining Engineer's Instructions, Variation Orders and Claim Logs.
• Attends Commercial Meetings and records minutes of meetings.
• Prepare procurement strategy documents.
• Prepare and manage the procurement schedule.
• Manage and advise on procurement as necessary, including reviewing documents for issuing to bidders and preparing Tender Reports and other documents for assessment of tenders.
• Assist with and where prepare estimates and, as necessary, carry out tender analysis and benchmarking.
• Have a perfect knowledge of excel software and be very familiar with arithmetics.
• Be organized in his work and expedite the tasks in a short time.
• Managing, with leadership, a team of 4 to 5 QS' reporting to him. Providing KPI's for this team to obtain good performance.
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International and ensures continued compliance with these requirements while employed by Hill.
• Perform other duties as assigned by the line manager / supervisor.

Qualifications, Experience, Knowledge and Skills :

• B.Sc. Degree in Quantity Surveying or Engineering and have a minimum of 20 years of experience.
• Professional Membership such as RICS, CIOB, and CIArb with additional qualifications in construction contract law is desirable.
• Pre- and post-contract experience working for Cost Consultants, Employer's / Developers / end users, Contractors or Project Managements Consultants is essential.
• Experience in preparing and / or managing claims is desirable.

Why Hill International?

At Hill International, we pride ourselves on delivering world-class projects . Joining our talent pool gives you access to future opportunities to work on cutting-edge projects around the world, with an emphasis on safety, innovation, and sustainability . We offer competitive compensation, career growth, and a chance to be part of a global leader in construction consulting.

How to Apply

If you have the experience and passion for working on different projects, we invite you to submit your resume and cover letter through our online application system. By joining our talent pool, you will be considered for future opportunities with Hill International in aviation projects across various regions.

Submit your application today to be considered for exciting future opportunities with Hill International!

Disclaimer : This is an evergreen job posting for future opportunities with Hill International. By applying, you are joining our talent pool for current and upcoming aviation infrastructure projects. While we review applications on an ongoing basis, please note that you may not hear from us immediately. We will reach out to candidates whose qualifications align with specific project needs as they arise. We appreciate your interest and patience in being considered for exciting opportunities with Hill International in the future.

All Hill International job opportunities are managed solely by our Talent Acquisition team. Check for official job listings here . Beware of fraudulent communications.

Commercial Manager • Abu Dhabi, United Arab Emirates