Flexible Schedule Customer Service Agent – Work From Home

Mashreq Bank; Dubai; Hybrid; AED 30,000 - 40,000; Full time

Job summary

A customer-focused consultancy is offering a flexible schedule for a Customer Service Agent. This role prioritizes exceptional support and customer satisfaction in a remote team environment. Candidates should possess strong communication skills and problem-solving abilities, ideally with previous customer service experience. The position allows for full-time or part-time work, accommodating individual preferences and emphasizing work-life balance. Apply by submitting your resume and cover letter detailing relevant experience.

Benefits

Competitive compensation package

Flexible work hours

Paid training and career development

Supportive and collaborative team culture

Recognition programs and incentives

Qualifications

• Previous experience in customer service or support preferred.
• Experience in a remote work setting is an advantage.
• Familiarity with digital communication tools and CRM systems.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, escalating complex matters.
• Maintain accurate records of customer interactions.
• Provide detailed product and service information.
• Identify opportunities to improve customer experience.
• Meet or exceed individual and team performance metrics.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving and critical-thinking abilities

Ability to handle challenging customer situations

Comfortable using computers and CRM systems

Highly organized with attention to detail

Self-motivated and able to work independently

Job description

Job Summary

Houston Skilled Consultancy is seeking a motivated and customer-focused Flexible Schedule Customer Service Agent to join our remote team. This role is designed for individuals who thrive in a dynamic work environment, enjoy helping customers, and value flexibility in their schedules. The successful candidate will serve as the first point of contact for our clients, delivering exceptional support while ensuring customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Resolve customer issues efficiently, escalating complex matters to appropriate departments when necessary.

• Maintain accurate records of customer interactions, transactions, and feedback in company databases.

• Provide detailed product and service information to assist customers in making informed decisions.

• Identify opportunities to improve customer experience and provide constructive feedback to management.

• Meet or exceed individual and team performance metrics and targets.

• Collaborate with team members to achieve overall service excellence.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and critical-thinking abilities.

• Ability to handle challenging customer situations with professionalism and empathy.

• Comfortable using computers, software applications, and CRM systems.

• Highly organized with strong attention to detail.

• Self-motivated and able to work independently in a remote environment.

Experience

• Previous experience in customer service, support, or a related field preferred.

• Experience in a remote work setting is an advantage but not mandatory.

• Familiarity with digital communication tools and CRM systems is desirable.

Working Hours

• Flexible work schedule with the ability to choose shifts based on availability.

• Full-time and part-time options available to accommodate individual preferences.

• Remote work from home, providing a work-life balance while meeting performance expectations.

Knowledge, Skills, and Abilities

• Proficient in multitasking and prioritizing tasks effectively.

• Ability to maintain composure under pressure while delivering high-quality service.

• Skilled in conflict resolution and building positive customer relationships.

• Strong computer literacy and adaptability to new software and technology.

• Commitment to continuous learning and professional growth.

Benefits

• Competitive compensation package.

• Flexible work hours and fully remote setup.

• Paid training and career development opportunities.

• Supportive and collaborative team culture.

Recognition programs and performance-based incentives.

Why Join Houston Skilled Consultancy?

Joining Houston Skilled Consultancy means being part of a forward-thinking organization that values its employees and promotes professional growth. You will work in a flexible, remote-friendly environment while making a meaningful impact on our customers experiences. We invest in our people and provide opportunities to develop skills, advance careers, and achieve a healthy work-life balance.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and availability to us. Please include Flexible Schedule Customer Service Agent – Work From Home in the subject line. Qualified candidates will be contacted for the interview process.