Supply chain / customer care assistant

Easy and fast to upload your CV; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A company in the logistics sector in Dubai is seeking a Supply Chain / Customer Care Assistant to manage logistics and customer communication effectively. The ideal candidate holds a Bachelor's degree in logistics or a related field and has experience in customer care, along with proficiency in CRM/ERP systems like SAP and Salesforce. Strong communication and multitasking skills are essential for success in this role, especially in a dynamic environment. This position offers the opportunity to contribute to operational efficiency and improve customer satisfaction.

Qualifications

• Bachelor's degree in logistics, supply chain management, or a related field is required.
• Previous experience in a similar role is preferred.
• Skilled in CRM/ERP systems (SAP, Salesforce) and customer service.

Responsibilities

• Manage the supply chain by coordinating logistics, procurement, and distribution.
• Ensure communication with customers for service needs and issue resolution.
• Collaborate with departments for efficient supply chain and customer care.

Skills

CRM/ERP systems

Customer-oriented

Excellent communication skills

Ability to multi-task

Adaptability

Education

Bachelor's degree in logistics, supply chain management, or a related field

Tools

SAP

Salesforce

Job description

About the job Supply chain / customer care assistant

Responsibilities:

• Effectively manage the company's supply chain by coordinating activities related to logistics, procurement, and distribution.
• Ensure seamless communication with customers to address their customer service needs, order tracking, and issue resolution.
• Collaborate with various departments within the company to ensure efficient coordination of supply chain and customer care operations.
• Analyze data related to supply chain and customer care to identify opportunities for continuous improvement.

Requirements:

• Bachelor's degree in logistics, supply chain management, or a related field.
• Previous experience in a similar role, preferably in the supply chain with a real customer care understanding.
• Skilled in CRM/ERP systems (SAP, Salesforce).
• Customer-oriented and adaptable to diverse personalities.
• Familiar with Food/ Food service industry.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively during peak and seasonal periods.