Customer Service Associate à Émirats arabes unis

• Must be Fluent in English and Mandarin
• Assist clients worldwide through live support
• Answer emails assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
• Impeccable telephone etiquette and management
• Handle of Backoffice queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for opening new accounts

• Fluent in English and Mandarin
• Knowledge of any other languages is an advantage
• Good command of communication skills required
• Ability to work efficiently under pressure
• Proficient in MS office application and computer skills
• Knowledge of Financial Market will be considered an advantage
• Previous experience in similar position will be considered an advantage

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing including talks and access to self-development tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme

No

Fulltime