Customer Service Associate jobs in United Arab Emirates

As the Business Development & Key Account Manager / Director for our Banking & Wealth Management Solutions you will be responsible for driving sales strategy and executing targeted efforts to expand our customer base in the financial services industry. You will engage with C-suite executives, technology leaders and key decision-makers to understand their needs and present our products as the best solution to their challenges. This role requires a deep understanding of the financial services industry, exceptional sales acumen and a passion for delivering value to clients. Ability to sell On-Premise SaaS PaaS & BpaaS offerings from Avaloq.

• Sales Strategy & Execution: Develop and implement a strategic sales plan to meet the company\'s revenue goals within the banking and wealth management sectors. Align sales efforts with corporate objectives and track performance against targets.
• Client Acquisition: Identify prospect and qualify new business opportunities within the banking, wealth management and financial advisory sectors. Cultivate relationships with key stakeholders and decision-makers to generate sales leads and opportunities.
• Consultative Selling: Understand the unique needs and pain points of clients in the banking and wealth management industry. Tailor product demonstrations and presentations to showcase how our solutions can streamline operations, enhance customer experiences and improve profitability.
• Key Account Management: Understand ongoing support and system needs of the existing clients and offer the right solutions.
• Product Knowledge & Presentation: Stay up to date with the company\'s suite of banking and wealth software products. Present solutions effectively to clients and offer consultative advice on implementation strategies, integrations and ROI.
• Partnership Management & Building: Develop and maintain strong relationships with current clients, partners and industry influencers to foster trust and long-term business relationships.
• Contract Negotiation & Closing: Lead the negotiation process for contracts and agreements ensuring favourable terms for both the client and the company. Close sales and oversee the handoff to the implementation team.
• Collaboration with Cross-functional Teams: Work closely with marketing, product development and customer success teams to ensure alignment in product offerings, customer needs and feedback.
• Market Intelligence & Reporting: Continuously monitor market trends, competitors and industry shifts to ensure our solutions remain competitive and meet the evolving needs of financial institutions. Provide regular sales reports, forecasts and performance updates to senior management.
• Internal Process: Actively lead the internal sales, pre-sales, compliance, corporate governance, due diligence and approval processes to ensure quality of communication both internally and externally.

• Experience: Minimum of 10 years of proven sales experience in the banking, wealth management or financial technology (fintech) industry with a track record of exceeding sales targets, especially in the Middle Eastern region.
• Industry Knowledge: Strong understanding of the banking, wealth management and financial services landscape including regulations, technology trends and challenges faced by financial institutions.
• Sales Skills: Demonstrated ability to sell complex software solutions to senior executives with expertise in consultative and solution-based selling methodologies.
• Communication: Excellent verbal and written communication skills with the ability to present complex concepts in a clear, concise and persuasive manner.
• Relationship Management: Proven ability to build, nurture and maintain strong client relationships with a customer-centric approach to sales.
• Leadership: Ability to work independently and collaborate with a team, manage multiple opportunities simultaneously and mentor junior team members.
• Education: Minimum Bachelor\'s degree in Business, Finance or a related field. MBA or relevant certifications in sales or financial services is a plus.
• Technical Proficiency: Comfortable using CRM tools (Salesforce, HubSpot, etc.), Microsoft Office Suite and other sales and presentation tools. Familiarity with banking and wealth management software is advantageous.
• Education: Proficiency in English. Arabic language would be an added advantage.

We realize that managing work-life balance is a challenge we all face in our daily lives and, in order to support this, we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work-life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions. We are wholeheartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique. We have written this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

Remote Work : No

Employment Type : Full-time