Customer Care Assistant

Easy and fast to upload your CV; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable client in the food sector is seeking a Customer Care Assistant in Dubai. The role involves processing partner orders, assisting with customer inquiries, and generating sales leads using Salesforce CRM. Candidates should hold a bachelor's degree and have at least 3 years of experience in a similar role. Proficiency in SAP is mandatory, alongside excellent communication skills and a customer-oriented mindset. This position is crucial for maintaining high customer satisfaction and efficient service delivery.

Qualifications

• 3 years experience in a similar role.
• Experience in customer assistance.
• Proven history of exceeding quotas.

Responsibilities

• Process partner orders through email and phone.
• Assist partners with customer care inquiries.
• Generate sales leads on Salesforce CRM.

Skills

Customer-oriented

Excellent communication skills

Team player

Fluent in English

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

We are looking for our client in food industry a Customer Care Assistant

The role

• Processing partner orders through email and phone, determining delivery time, method of transportation depending on product availability, promotions, seasonality, order optimization (upsell), sales policy, and import rules.
• Update partners on order changes (lead time, product availability, shelf life)
• Assist partners with customer care inquiries
• Generate sales leads that become new clients on Salesforce CRM
• Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
• Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
• Coordinated with internal and third‑party stakeholders. Our goal is to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.

Minimum qualifications

• Bachelor and 3 years in a similar role

Experience in customer assistance and SAP is mandatory

• Proven history of exceeding quotas
• Skilled in email and phone handling, active listening, CRM/ERP systems (SAP, Salesforce)
• Customer-oriented and adaptable to diverse personalities
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize, and manage time effectively during peak and seasonal periods
• Team player
• Methodical
• Proactive
• Event coordination experience
• Fluent in English