Customer Service Representative

DP world; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading logistics company in Dubai is seeking a Customer Service Representative to provide professional service through phone, email, and live chat. The representative will resolve customer inquiries and complaints, assist with order management, and maintain records of customer interactions. Ideal candidates should have a high school diploma, customer service experience, and strong communication skills. This full-time position offers a competitive salary and employee discounts across all brands.

Benefits

Competitive salary

Company employee discounts

Medical & health insurance

Collaborative work environment

Good vibes work culture

Qualifications

• High school diploma; certifications in customer service are a plus.
• Experience as a client service representative is required.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle and resolve customer complaints professionally.
• Assist customers with orders, returns, and exchanges.
• Collect customer feedback for improvement.

Skills

Strong phone contact handling skills

Active listening

Excellent communication skills

Empathy

Customer-oriented attitude

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service Representative Jobs in Dubai, UAE

Job Description

About the Company

6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi’s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC’s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.

Overview

As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.

Job Duties & Responsibility

Customer Inquiry Resolution

• Respond promptly to customer inquiries, including order status, product information, and shipping details.
• Handle and resolve customer complaints with professionalism and patience.

Order Management Support

• Assist customers with placing or ducts to provide accurate information to customers.
• Participate in training sessions to improve knowledge and customer service skills.
• ders, returns, exchanges, and refunds.
• Work closely with logistics and warehouse teams to ensure timely delivery of orders.

Feedback and Escalation

• Collect customer feedback and communicate this feedback to the relevant departments for improvement.
• Escalate unresolved issues to the appropriate internal teams or management.

Database Management

• Keep records of customer interactions, transactions, comments, and complaints.
• Update customer information in the database during and after each contact.

Policy and Product Knowledge

• Stay up-to-date with company policies, procedures, and pro

Required Qualifications

• High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Empathy and a customer-oriented attitude.
• Ability to work in a team and maintain professionalism under pressure.

Benefits

• Full-time role
• Competitive salary
• Company employee discounts across all brands
• Medical & health insurance
• Collaborative work environment
• Good vibes work culture.