Customer Service Officer

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A well-established recruitment agency in Abu Dhabi is seeking a Customer Service Executive to handle client inquiries and support recruitment operations. Candidates should have at least 2 years of experience in customer service within the UAE, excellent communication skills, and the ability to thrive in a fast-paced environment. This full-time position offers the opportunity to engage professionally with clients and candidates while coordinating with internal teams.

Qualifications

• Minimum 2 years of customer service experience in the UAE.
• Experience in recruitment or HR agencies is highly preferred.
• Strong interpersonal and organizational skills.

Responsibilities

• Handle customer and client inquiries professionally via phone, email, and WhatsApp.
• Coordinate with candidates and internal recruitment teams.
• Maintain records and ensure high customer satisfaction.

Skills

Customer service experience

Excellent English communication skills

Interpersonal skills

Organizational skills

Ability to work in a fast-paced environment

Job description

Job Title: Customer Service Executive – Recruitment Agency

Location: Abu Dhabi

Job Type: Full Time

Job Description

We are hiring a Customer Service Executive for a well-established recruitment agency in the UAE. The ideal candidate will have prior experience in customer service within the UAE market and strong communication skills to handle clients and candidates professionally.

Key Responsibilities

• Handle customer and client inquiries professionally via phone, email, and WhatsApp
• Coordinate with candidates and internal recruitment teams
• Provide accurate information about recruitment services
• Maintain records, follow up on requests, and ensure high customer satisfaction
• Support daily administrative and customer service operations

Requirements

• Minimum 2 years of customer service experience in the UAE
• Experience in recruitment or HR agencies is highly preferred
• Excellent English communication skills (spoken & written)
• Strong interpersonal and organizational skills
• Ability to work in a fast-paced environment