Customer Support Representative – Fully Remote

Mashreq Bank; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a dedicated Customer Support Representative for a fully remote position. In this role, you will be the first point of contact for customers, providing exceptional service while resolving inquiries. Ideal candidates will have strong communication skills, a customer service orientation, and the ability to work independently in a remote environment. This role offers a competitive salary, flexible hours, and opportunities for professional development.

Benefits

100% remote work

Competitive salary with performance-based incentives

Flexible work schedule

Training and ongoing professional development

Supportive and inclusive work culture

Opportunities for career growth

Qualifications

• Previous experience in customer support or call center roles is preferred.
• Freshers with strong communication skills are encouraged to apply.
• Experience working remotely is an advantage.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Resolve customer issues by identifying problems and researching solutions.
• Maintain detailed records of customer interactions in CRM systems.
• Meet performance metrics related to customer satisfaction.

Skills

Excellent verbal and written communication skills in English

Strong customer service orientation

Ability to work independently

Basic computer proficiency

Strong attention to detail

Reliable internet connection

Job description

Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Support Representative to join our fully remote team. In this role, you will be the first point of contact for customers, responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience across all touchpoints. This position is ideal for individuals who are excellent communicators, problem-solvers, and thrive in a remote work environment while maintaining high performance standards.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone

• Resolve customer issues by identifying problems, researching solutions, and following up to ensure resolution

• Provide accurate information about products, services, policies, and procedures

• Maintain detailed and accurate records of customer interactions in CRM systems

• Escalate complex issues to the appropriate internal teams when necessary

• Meet or exceed performance metrics related to customer satisfaction, response time, and quality

• Collaborate with team members and supervisors to improve service processes

• Uphold company values and maintain a high level of professionalism in all interactions

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a problem-solving mindset

• Ability to work independently and manage time effectively in a remote setting

• Basic computer proficiency and ability to learn new systems quickly

• Strong attention to detail and organizational skills

• Reliable internet connection and a quiet home workspace

Experience

• Previous experience in customer support, call center, or service-related roles is preferred

• Freshers and entry-level candidates with strong communication skills are encouraged to apply

• Experience working remotely is an advantage but not mandatory

Working Hours

• Fully remote position with flexible scheduling options

• Shifts may include day, evening, or weekend hours based on business needs

• Full-time and part-time opportunities may be available

Knowledge, Skills, and Abilities

• Ability to handle multiple customer interactions efficiently

• Strong listening and empathy skills to understand customer needs

• Capability to remain calm and professional under pressure

• Willingness to learn and adapt to new tools, products, and procedures

• Team-oriented mindset with the ability to collaborate virtually

Benefits

• 100% remote work – work from anywhere

• Competitive salary with performance-based incentives

• Flexible work schedule supporting work-life balance

• Training and ongoing professional development

• Supportive and inclusive work culture

• Opportunities for career growth within The Elite Job

Why Join The Elite Job

At The Elite Job, we believe our people are our greatest asset. We offer a remote-first culture that empowers employees to succeed professionally while maintaining personal balance. By joining our team, you will be part of a growing organization that values innovation, collaboration, and exceptional customer service.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter highlighting their interest in the Customer Support Representative – Fully Remote position. Shortlisted candidates will be contacted for the next steps in the recruitment process.