Online Customer Service Representative – Remote Position

Mashreq Bank; Remote; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a dedicated Online Customer Service Representative to join their remote team. In this role, you will be the primary contact for customers, providing professional support through chat and email. Ideal candidates will have strong communication skills and a customer-focused approach. The position offers flexible working hours and career growth potential in a supportive work culture.

Benefits

100% remote work

Competitive salary with performance-based incentives

Paid training and continuous learning opportunities

Career growth and internal promotion opportunities

Supportive and inclusive work culture

Work-life balance with flexible scheduling options

Qualifications

• Previous experience in customer service, call center, or online support is preferred.
• Freshers and entry-level candidates with strong communication skills are welcome to apply.
• Experience in remote or work-from-home roles is an advantage but not mandatory.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat and email.
• Resolve customer issues efficiently while maintaining a positive experience.
• Document customer interactions and update records in internal systems.

Skills

Excellent written and verbal communication skills in English

Strong customer service orientation

Problem-solving abilities

Basic computer literacy

Ability to multitask and prioritize

Self-motivated

Job description

Job Summary

The Elite Job is seeking a dedicated and customer-focused Online Customer Service Representative to join our growing remote team. In this role, you will serve as the primary point of contact for customers, providing timely, professional, and high-quality support through online channels such as chat, email, and web-based platforms. This position is ideal for individuals who enjoy helping others, have strong communication skills, and are looking for a stable work-from-home opportunity with growth potential.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and online ticketing systems

• Resolve customer issues efficiently while maintaining a positive customer experience

• Provide accurate information about products, services, policies, and procedures

• Document customer interactions and update records in internal systems

• Escalate complex or unresolved issues to appropriate teams when necessary

• Maintain a high level of customer satisfaction and adhere to service quality standards

• Follow company guidelines, scripts, and data privacy policies

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores

Required Skills and Qualifications

• Excellent written and verbal communication skills in English

• Strong customer service orientation and problem-solving abilities

• Basic computer literacy and familiarity with online tools and platforms

• Ability to multitask, prioritize tasks, and manage time effectively

• Reliable internet connection and a quiet, professional work environment

• Self-motivated with the ability to work independently in a remote setting

Experience

• Previous experience in customer service, call center, or online support is preferred

• Freshers and entry-level candidates with strong communication skills are welcome to apply

• Experience in remote or work-from-home roles is an advantage but not mandatory

Working Hours

• Flexible shifts available, including day, evening, and weekend options

• Full-time and part-time schedules depending on business needs

• Fixed shift hours once assigned to ensure work-life balance

Knowledge, Skills, and Abilities

• Knowledge of customer service best practices

• Ability to remain calm and professional under pressure

• Strong attention to detail and accuracy in documentation

• Ability to adapt quickly to new tools, processes, and updates

• Team-oriented mindset with a commitment to company values

Benefits

• 100% remote work – work from the comfort of your home

• Competitive salary with performance-based incentives

• Paid training and continuous learning opportunities

• Career growth and internal promotion opportunities

• Supportive and inclusive work culture

• Work-life balance with flexible scheduling options

Why Join The Elite Job?

At The Elite Job, we believe our people are our greatest asset. We offer a supportive remote work environment, opportunities to grow your career, and the chance to be part of a dynamic and customer-driven organization. If you are passionate about delivering excellent service and want to build a rewarding career from home, The Elite Job is the right place for you.

How to Apply

Interested candidates are encouraged to apply online by submitting their updated resume through our official application portal. Shortlisted candidates will be contacted for the next steps in the recruitment process.

Join The Elite Job today and start your journey toward a flexible and fulfilling remote career.