Customer Service Associate jobs in United States

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are currently looking to recruit performance-driven Sales Executives (Used Cars) to join our growing team for Automall. Your role as a Sales Executive is to be on the frontline, providing a first-class face-to-face sales experience for our customers in order to maximize profitability for the business. You will be the face of the business for every customer you interact with. You are also expected to constantly improve and update your knowledge on the product range, features and benefits, general automotive industry and technical developments, market trends, competitor analysis, sales techniques, and customer handling skills.

What you will do

• Support the sales objectives of the company through achieving given sales and CSI targets
• Provide first-rate service to current and potential customers of Automall
• Achieve and maintain the company-prescribed standard sales policies and procedures
• Attend and follow up on all customer enquiries/prospects in a timely manner to maximize sales opportunities
• Achieve or exceed the allocated monthly sales targets
• Achieve or exceed CSV objectives, ensuring maximum customer satisfaction and repeat sales
• Ensure that company procedures are adhered to in terms of handling cash and assisting in arranging vehicle finance
• Constantly improve selling techniques and customer handling skills
• Sell vehicle-related insurance products and accessories
• Maintain awareness of the automotive industry, update knowledge of product range, models, features, and benefits
• Analyze the market situation and identify customer needs
• Explore opportunities to sell our products and services

Required skills to be successful

• Previous sales experience in retail, fashion, hospitality, or real estate preferred, but not mandatory
• Demonstrated experience and understanding of the sales process in any industry
• UAE Driving License is a must

About the team

You will be joining a dynamic and growing team at Automall, where collaboration between various departments, including marketing, IT, and customer service, is key to our success. Our team is dedicated to providing exceptional customer experiences and achieving our sales objectives.

What equips you for the role
Your previous sales experience, passion for customer service, and ability to communicate effectively will equip you for success in this role. Your self-motivation and drive to succeed, combined with your knowledge of the automotive industry and sales techniques, will help you excel as a Sales Executive at Automall.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.