Part-Time Customer Service Associate – Remote

Mashreq Bank; Remote; AED 60,000 - 120,000; Part time

Job summary

A professional consultancy firm is seeking a dedicated Part-Time Customer Service Associate to join its remote team. In this role, you will be the first point of contact for clients, ensuring timely and professional support. Ideal candidates possess excellent communication skills and are highly organized. The position offers flexible hours, competitive pay, and opportunities for personal and professional growth, making it perfect for individuals looking to balance their commitments while contributing to a dynamic environment.

Benefits

Competitive hourly rate

Fully remote work flexibility

Access to training programs

Supportive team environment

Opportunity for performance-based incentives

Qualifications

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a remote work setting.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Resolve client issues efficiently, escalating when necessary.
• Maintain accurate records of interactions in the CRM system.
• Provide guidance and support to clients regarding products.
• Collaborate with team members to ensure seamless experiences.
• Identify recurring issues and suggest process improvements.
• Uphold a positive demeanor in all client interactions.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving abilities

Ability to multitask

Familiarity with customer service software

High level of professionalism

Basic computer skills

Job description

Job Summary

Houston Skilled Consultancy is seeking a dedicated and enthusiastic Part-Time Customer Service Associate to join our remote team. In this role, you will serve as the first point of contact for our valued clients, ensuring they receive timely, accurate, and professional support. The ideal candidate is highly organized, detail-oriented, and possesses exceptional communication skills. This is a flexible, remote position, perfect for individuals looking to contribute to a fast-paced, dynamic environment while balancing personal commitments.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, or ticketing systems.

• Resolve client issues efficiently, escalating complex matters to the appropriate team when necessary.

• Maintain accurate records of interactions and transactions in the companys CRM system.

• Provide guidance and support to clients regarding products, services, and company policies.

• Collaborate with team members to ensure seamless customer experiences.

• Identify recurring issues and suggest process improvements to management.

• Uphold a positive and professional demeanor in all client interactions.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and manage time effectively in a remote work setting.

• Familiarity with customer service software, CRM tools, and virtual communication platforms.

• High level of professionalism, patience, and empathy.

• Basic computer skills, including Microsoft Office or Google Workspace.

Experience

• Previous customer service or client-facing experience is preferred but not mandatory.

• Experience working remotely or in a virtual team environment is an advantage.

• Demonstrated ability to handle inquiries, complaints, and complex situations professionally.

Working Hours

• Part‑time, flexible schedule with approximately 20–25 hours per week.

• Must be available during core business hours, with some flexibility to accommodate client needs.

• Fully remote; work from the comfort of your home.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a focus on customer satisfaction.

• Ability to adapt quickly to changing procedures, tools, and client requirements.

• Proactive mindset and willingness to learn and grow professionally.

• Detail‑oriented with excellent organizational and record‑keeping skills.

Benefits

• Competitive hourly rate with opportunities for performance‑based incentives.

• Fully remote, work‑from‑home flexibility.

• Access to training and professional development programs.

• Supportive team environment and collaborative culture.

• Opportunity to gain experience with a reputable consultancy firm.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we prioritize our employees growth and well‑being. Joining our team means becoming part of a professional, forward‑thinking company that values innovation, collaboration, and excellence in client service. You will have the opportunity to develop your skills while contributing to a team that genuinely makes a difference for its clients.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills. Please email your application to us with the subject line: Application – Part‑Time Customer Service Associate.