Customer Service Agent jobs in United Arab Emirates

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

• Analyse local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the hotel and to increase market/customer share in all revenue streams
• Continuously building connection with clients via meetings and sales calls
• Showcase and promote the property in the respective markets to create and maintain a strong awareness of the product
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong comprehensive sales programs
• Attend Sales events and educational trainings as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Enforces a positive culture and support in new joiners training and onboarding

Manager