Strategic Customer Success Manager (Cybersecurity)

FP Holdings Intl Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity firm in Dubai is looking for a Customer Success Account Manager. In this role, you will manage a diverse portfolio of customer accounts, ensuring they gain maximum value from our solutions. Ideal candidates will have a strong background in account management within the tech sector, effective communication skills, and a passion for customer satisfaction. Join us to help deliver exceptional customer experiences in a high-energy environment.

Qualifications

• Proven experience managing and developing accounts.
• Ability to create value and identify expansion opportunities.
• Experience in a high-tech environment, preferably cybersecurity.

Responsibilities

• Manage customer accounts from signature to renewal.
• Ensure customers achieve desired outcomes from Forcepoint investments.
• Conduct regular customer meetings and account reviews.

Skills

Customer satisfaction

Communication

Presentation skills

Service orientation

Technical knowledge

Account expansion

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

MS Office

Job description

A leading cybersecurity firm in Dubai is looking for a Customer Success Account Manager. In this role, you will manage a diverse portfolio of customer accounts, ensuring they gain maximum value from our solutions. Ideal candidates will have a strong background in account management within the tech sector, effective communication skills, and a passion for customer satisfaction. Join us to help deliver exceptional customer experiences in a high-energy environment.