It Support Analyst jobs in United Arab Emirates

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen the operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence, this firm has built a solid reputation for transparency, innovation and client success, offering a broad range of CFD products including forex, commodities, indices and more.

Location: Hybrid Dubai UAE

As a Technology Support Analyst your broad responsibilities will include but are not limited to:

• Provide Tier 1 and Tier 2 support for hardware, software and network-related issues via phone, email and in-person channels.
• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

• Administer and maintain cloud-based servers, ensuring uptime, performance, security and data integrity.
• Monitor system health, implement backup/recovery solutions and perform regular audits.

• Manage Virtual Desktop Infrastructure (VDI) environments, including setup, deployment, updates and troubleshooting.
• Optimize VDI performance for remote and on-site users.

• Administer user accounts, access controls, licenses and configurations across Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive and Exchange.

• Manage users, groups and permissions within Active Directory.
• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

• Configure, maintain and support VoIP phone systems and call routing tools.
• Troubleshoot phone connectivity, hardware and network-related issues impacting voice systems.

• Provide first-line support for CRM users; troubleshoot issues, perform minor configurations and assist in user onboarding and training.

• Support IT security initiatives by maintaining endpoint protection tools, assisting in the rollout of security policies and ensuring system compliance with company standards.

• Create and maintain user manuals, technical documentation, troubleshooting guides and internal knowledge base articles.

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.
• Collaborate with internal teams to support new IT implementations and improvements.

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365, Active Directory, cloud-based environments and VDI technologies.
• Experience with VoIP systems (e.g. 3CX, Cisco or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g. CompTIA A, Microsoft Certified, ITIL) are a plus.

Our client offers an exciting, challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.