Customer Service Agent à Émirats arabes unis

To develop and implement the Ford & Lincoln Fleet sales strategy and actions that will drive the achievement of the annual volume and financial budgets.

The role will directly oversee the Fleet & Corporate business in the Abu Dhabi, Dubai and Northern Emirates region.

• Contribute to the development of the sales strategy and tactical plans to promote the fleet business within Al Tayer Motors & Premier Motors.
• Provide input on the division’s budget requirements to the GM (Ford & Lincoln), and accordingly control expenses of the fleet department while ensuring it stays within its operating budget.
• Measure and control fleet support & marketing spends by sales channel to ensure sales targets are delivered in line with budget.
• Review and monitor the implementation of the fleet sales plan and results achieved on a regular basis. Make changes to the sales plan to adapt to unexpected changes in the business environment.
• Ensure proper implementation and adherence to the company pricing and stocking policies.
• Monitor sales & leasing contracts and ensure the commitments are respected by both parties during the year.
• Review all leads and enquiries with the Fleet & Leasing Managers on a regular basis to maximise opportunities.
• Actively work with customers to prepare and complete the required Ford Compliance documentation prior to submission to the GM (Ford & Lincoln) for approval to FMC.
• Participate in the monthly ordering meetings to ensure the correct models, specifications and features are submitted.
• Deal with critical problems and major customer complaints or issues that may be escalated from different regions and ensure prompt actions or decisions for a timely resolution.
• Liaise with appropriate internal stakeholders such as Aftersales, Parts, Administration, Marketing and Finance to ensure effective cross functional teamwork.
• Ensure offer creation is properly prepared, valued, and generated for customers using the appropriate medium required.
• Establish and maintain a network of business contacts and relationships within the market to increase market awareness and obtain market/competitor intelligence and customer preference information to further develop and enhance fleet operations across Ford & Lincoln brands.
• Coordinate with Customer Experience and Marketing department to increase customer contacts.
• Coordinate and work closely with the After Sales department to provide solutions for vehicle problems.
• Review reports issued from Autoline periodically to monitor the performance of the business and the people.

• Bachelor’s Degree in relevant technical or business-related discipline, with tertiary qualification in sales
• Minimum 10 years of experience in sales within the automotive sector, preferably in automotive fleet management
• Strong understanding of regional market as well as international context
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Strong negotiation skills
• Strong proficiency in Microsoft Office specifically Excel and PowerPoint
• Preferably proficient in Autoline
• Preferably native Arabic speakers
• Required to commute across regions within the UAE