Associate Customer Success Manager (Performance Marketing) - Dubai

ROI Hunter; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global performance marketing company seeks a Customer Success Manager to manage B2B clients and enhance their digital promotions using a unique SaaS platform. The role requires strong performance marketing experience and fluency in English and Arabic. The position offers hybrid working conditions based in Dubai, with numerous benefits including a performance bonus and educational budget.

Benefits

30 days of holiday

Education budget

Quarterly performance bonus

Phone allowance

Flight ticket allowance

Home-working subsidy

Company events

Qualifications

• Minimum of 2 years of experience as a Customer Success or Account Manager.
• Experience in a MarTech/AdTech company is preferred.
• Business acumen and familiarity with marketing technology are essential.

Responsibilities

• Own the full customer cycle from onboarding to renewals.
• Provide tailor-made analytical and business insights.
• Manage a portfolio of medium and large enterprise clients.
• Translate data insights into actionable recommendations.
• Collaborate across functions within the company.

Skills

Performance Marketing

Data Analytics

B2B Client Management

Fluent in English

Fluent in Arabic

Job description

👫 Who are we looking for?

We are seeking a Customer Success Manager or Account Manager with strong experience in Performance Marketing who is passionate about helping clients find and promote their best products while using (and co‑creating) a unique SaaS solution. We are proud partners of Meta, Google and Snapchat, and through our Product Performance Management platform we influence every 43rd online purchase worldwide, working with major retailers such as Adidas, Damas Jewellery, Landmark Group, 6thStreet and others.

🌍 Where?

It’s a hybrid set‑up where you will balance working from home and in our JLT Office.

🗓️ When?

As soon as it is possible for you.

ABOUT THE ROLE

Our Customer Success Managers work as strategic partners to our clients, big e‑commerce retailers, and help them scale their digital promotions and commercial activities, thereby making their businesses more profitable and sustainable.

RESPONSIBILITIES

• Own the full customer cycle—from onboarding the client into our SaaS platform to regular business reviews and renewals.
• Act as a partner in strategy, providing tailor‑made analytical and business insights that help clients elevate their ROAS, ROI and revenue.
• Manage a portfolio of medium and large enterprise clients across the EMEA, mainly from the Middle East, Africa, India, and partially from Europe.
• Translate data insights into actionable recommendations and create case studies to educate clients on new approaches or platform features.
• Collaborate cross‑functionally within a unique culture that shapes the future of e‑commerce.

QUALIFICATIONS

• Minimum of 2 years of experience as a Customer Success or Account Manager with direct responsibility for a B2B client portfolio within the performance marketing environment, ideally from a MarTech/AdTech company.
• Passion for marketing technology and knowledge of Google and Meta Ads; expert level is a plus.
• Business acumen and data analytics are part of your daily work.
• Fluent in English and Arabic.
• Based in Dubai (must commute to JLT Office) or Saudi Arabia; willing to travel occasionally for client meetings.

What it’s like to work in the CSM team

The EMEA CSM team has 8 people and two amazing and supportive leaders for UK & CEE and for MEAA. The team works closely with experts such as Shelly, Jason, Vitoria and other superstars across the company.

PERKS & BENEFITS

• 30 days of holiday
• Education budget for your development
• Quarterly performance bonus (or commission)
• Phone allowance
• Flight ticket allowance
• Vacation allowance
• Home‑working subsidy (€150 once per quarter)
• Company and team events (online & offline)

Our Hiring Journey

1. Complete a quiz to show your CSM and performance marketing knowledge.
2. Meet our recruiter to understand the role and share your story.
3. Get to know your future leader and align on mutual expectations.
4. Discover more about the role by completing an activity, including having our expert as your buddy.
5. Show your skills during a presentation to your future leader and other experts.
6. Receive the job offer.

WHO WE ARE

Start‑up originally from Brno, CZ, now operating worldwide. We help companies scale their digital promotions and commercial activities through our Product Performance Management platform, influencing every 43rd online purchase worldwide, collaborating with major retailers such as Adidas, Boohoo, M&S, River Island, and Farfetch.

Official partner for Meta Business & Instagram, Google and Snapchat. Proud employer of over 90 Hunters across 4 continents and 20 nationalities on board.

Do you like what you’ve seen? Apply now and let’s learn more about each other! In the meantime, you can get to know us better on our LinkedIn and Instagram. 💜