Customer Relationship Manager jobs in United Arab Emirates

• Execute all sales activities in line with the department’s business objectives to achieve and exceed revenue targets.
• Proactively identify, solicit and secure transient group and meeting business in accordance with the hotel’s sales strategy.
• Ensure adherence to established selling strategies and optimize every opportunity for up‑selling and revenue enhancement.
• Maintain in-depth knowledge of the property’s unique selling points, features, amenities, services and operational policies to effectively promote the hotel.
• Prepare corporate and government proposal letters, annual contracts and other related business correspondences with accuracy and professionalism.
• Monitor and report market trends, competitor activities and evolving client requirements to identify new business opportunities.
• Provide regular updates to the Director of Sales & Marketing on negotiation progress, confirmed business and potential leads.
• Ensure timely, efficient and professional execution of all assigned duties in accordance with hotel policies and service standards.
• Maintain an accurate and up‑to‑date account database and client contact records.

Your experience and skills include:

• Minimum 1‑2 years experience in a similar role in a 4 or 5 star hotel, preferably with a focus on M.I.C.E sales.
• Strong negotiation, communication and presentation skills.
• Excellent organizational and time‑management abilities.
• A proactive, results‑driven approach with a commitment to delivering excellence.

Our team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Guided by our purpose: Pioneering the Art of Responsible Hospitality – Connecting Cultures with Heartfelt Care. We empower every team member to bring their passion and creativity to life. At Accor we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics, integrity, responsible tourism, sustainable development, community outreach and diversity and inclusion. With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are, grow and create your path, work with purpose and enjoy feeling valued.

Full‑time