Customer Care Representative à Émirats arabes unis

The Account Management team at Sumerge grows our business by building and maintaining successful long-term client partnerships, adopting diverse strategies and innovative account management approaches to shape powerful opportunities, introduce innovative solutions and add value to our clients.

Our Account Managers aspire to deliver a positive customer experience, persistently explore and uncover our clients’ business needs and understand how our range of product offerings can benefit their business.

Responsibilities

• Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization.
• Acting as the main interface between the client and the organization to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in client’s strategic business planning processes.
• Conducting sales presentations and product demonstrations where applicable.
• Coordinating the preparation of Sales proposals, tenders / bids, and contracts.
• Preparing account and opportunity plans.
• Identifying and gaining new business through cold calling, mailing, and referrals.
• Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business.
• Reporting pipeline activities, leads and opportunities’ status and maintaining assigned clients’ information.
• Archiving offers, proposals and relevant documents on CRM.
• Building relationships with partners / vendors and identifying areas of mutual interest as a means of maintaining a business relationship.

Requirements

• 5+ years of relevant experience in B2B Sales.