Customer Care Representative jobs in United Arab Emirates

What is Jedox?

At Jedox, we empower businesses to plan, analyze, and optimize their financial and operational performance through our cutting-edge Performance Management Platform. As a (Junior) Consultant, you’ll be part of a team that delivers impactful solutions using our B2B Platform-as-a-Service offering—featuring advanced data modeling, a powerful planning engine, and seamless data integration.

To support our “Digital Business Partner” vision, we’re expanding our Implementation Services team and looking for a motivated Consultant who is eager to learn, grow, and contribute to successful EPM projects for our clients and partners.

As a Consultant in our Implementation Services Team, you will support the delivery of impactful EPM solutions to Jedox customers and partners. Whether you\u2019re assisting in a turnkey implementation or contributing to a broader enterprise rollout, you\u2019ll play a key role in translating business needs into effective solutions—while building your expertise in financial transformation.

• Support project scoping and documentation : Assist in understanding client requirements and translating them into clear project deliverables and tailored EPM solutions.
• Contribute to solution design : Participate in workshops and help shape effective EPM architectures.
• Ensure smooth delivery : Collaborate with cross-functional teams to support implementation from kickoff to go-live.
• Respond to queries : Provide functional and technical support during and after project execution.
• Assist in quality assurance : Prepare and execute test scripts to validate solution integrity.
• Manage time effectively : Balance multiple projects and tasks in a dynamic environment.
• Communicate clearly : Maintain transparent communication with clients and internal stakeholders.

• Degree in Business, Finance, Computer Science, or a related field.
• 1–3 years of experience in EPM or Business Intelligence projects.
• Initial experience in consulting and implementing EPM solutions (IBM TM1 / Planning Analytics, Anaplan, Board, Hyperion, Infor, Jedox, etc)
• Basic understanding of OLAP and multi-dimensional cube structures.
• Strong communication and analytical skills.
• Programming knowledge (e.g., SQL, MDX, PHP) is a plus.
• English fluency required; Arabic language is a plus
• Willingness to travel (up to 20%) and work flexibly.

• Support global clients and partners in their financial transformation journeys.
• Gain hands-on expertise with leading EPM technologies and business processes.
• Work in an international, cross-functional team environment.
• Develop your career in a dynamic, fast-growing software company.
• Exposure to diverse industries and business models.

Join our Implementation Services Team and help deliver high-impact EPM solutions to Jedox customers and partners!

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

At Jedox, we pride ourselves on our core corporate values, which drive our success as a team.

Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful