Clinical Operations Manager jobs in United Arab Emirates

The Head of Operations is a pivotal leadership role responsible for overseeing and optimizing all operational aspects of the organization to ensure efficiency, productivity, and the achievement of strategic business objectives.

1. Strategic Planning & Business Acumen:

* Develop, implement, and manage operational strategies and and initiatives that align with the company's overall business goals and objectives.

* Translate long-term business strategies into actionable daily, weekly, monthly, and annual operational plans with clear targets and KPIs.

* Analyze market trends, identify business opportunities, and proactively develop plans to capitalize on them.

* Contribute to the development of overall business plans and strategies, representing the operational perspective.

2. Team Leadership & Performance Management:

* Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.

* Set clear, measurable team and individual targets that are aligned with overall business objectives.

* Monitor team performance against targets, conducting regular reviews and providing constructive feedback and coaching.

3. Operational Excellence & Process Improvement:

* Oversee day-to-day operations, ensuring smooth, efficient, and effective processes across all operational areas (e.g., production, service delivery, logistics, supply chain, quality control).

* Identify bottlenecks, inefficiencies, and areas for improvement within operational workflows and implement data-driven solutions.

* Ensure compliance with all relevant industry regulations, quality standards, and company policies.

4. Resource Management & Availability:

* Plan, forecast, and manage resource requirements (human, financial, technological, material) to ensure optimal availability at all times.

* Collaborate with HR to strategically recruit, onboard, and retain top talent within the operations team.

5. Employee Motivation & Retention:

* Create a positive and engaging work environment that motivates employee

* Develop and implement strategies for employee recognition, professional development, and career growth to enhance employee satisfaction and reduce attrition.

* Address employee concerns and conflicts effectively and promptly, promoting a fair and respectful workplace.

6. Stakeholder Collaboration & Communication:

Collaborate effectively with cross-functional teams (e.g., Sales, Marketing, Finance, HR, IT) to ensure seamless operations and alignment with overall business objectives.

Desired Candidate Profile

Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.

* Minimum 5 years of progressive experience in operations leadership roles, with a proven track record of managing and developing high-performing teams.

* Demonstrated experience in setting and achieving ambitious performance targets.

* Strong leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team.

* Excellent strategic thinking and business planning abilities, with experience in developing and executing operational and business plans.

* Proficiency in financial management, including budgeting, forecasting, and cost control.

* Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

* Proven ability to identify and implement process improvements and drive operational efficiency.

* Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

* Excellent communication, interpersonal, and negotiation skills.

* A strong understanding of relevant industry regulations and compliance requirements.

* Expertise in Igaming Software and Knowledge

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